Equipment Coordinator

COSCO SHIPPING CANADA; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

COSCO SHIPPING Lines (Canada) Inc. is launching COSCO SHIPPING NAOC – North America Operation Center in Toronto and seeks an Equipment Coordinator to optimize container inventory and asset utilization.

You will track container movements, manage imbalances, and coordinate empty repositioning to minimize port storage fees and keep our supply chain efficient. This full-time role supports MRO, chassis management, and related equipment control activities within the department.

Qualifications

• Post-secondary education in business/ logistics/ supply chain-related fields.
• 1–3 years in shipping, equipment control, intermodal transportation, or related field preferred.
• Strong understanding of rail operations, container management, and intermodal activities preferred.
• Excellent communication and customer service skills with internal and external stakeholders.

Responsibilities

• Perform weekly updates and maintenance of gate transactions to ensure inventory accuracy and efficiency.
• Provide timely customer service support via portals, email, and phone inquiries.
• Manage terminal and depot booking releases and update SOC tank status.
• Process and monitor Street Turn requests and intermodal billing transactions.
• Approve in-service/off-hire/repair status transactions and maintain equipment records.
• Coordinate container transload activities at ports and rail terminals; process internal job orders.
• Monitor overdue containers and coordinate timely returns and repositioning.
• Prepare and submit M&R and other warranty/claims documents for systems input.
• Handle claims related to losses and damage; coordinate sale/disposal of total loss containers.
• Respond to inquiries related to chassis availability, billing, disputes, and operational matters.
• Prepare periodic operational reports and performance metrics for claims and asset recovery.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Time management

Intermodal knowledge

Education

Business Administration

Logistics

Supply Chain Management

Transportation

Tools

Excel

Power BI

Job description

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking organized Equipment Coordinators, in Equipment Control Department to optimize our ocean container inventory and asset utilization.

In this role, you will track container movements, manage equipment imbalances, and coordinate empty repositioning to eliminate costly port storage fees and keep our supply chain highly efficient.

The Equipment Coordinator role supports a range of functions within the department, including Maintenance & Repair, Chassis Management, Off-Hire & Empty Equipment, Claims & Total Loss, Billing & Statements, and Per Diem, Collections & Customer Service. Employees may be assigned to one or more functional areas based on their qualifications, experience, strengths, and the operational needs of the business.

This is a full-time position based on 37.5 hours per week reporting to the Manager of Equipment Department of NAOC.

Key Responsibilities

• Perform weekly updates and maintenance of MRO and N2C3 gate transactions to ensure equipment inventory accuracy and operational efficiency.
• Provide timely and professional customer service support through customer portals, email, and telephone inquiries.
• Manage terminal and depot booking releases, including the equipment status on hiring and updates for Shipper-Owned Containers (SOC) tanks
• Process and monitor Street Turn requests (OSC), manual rail billing transactions, and job order corrections to support seamless intermodal operations.
• Approve container and genset in-service, off-hire, and repair status transactions to support effective equipment fleet management; maintain and authorize equipment records in ONEMNR
• Coordinate and manage container transload activities at ports & rail terminals; create and process Internal Job Orders and other equipment control activities.
• Monitor and follow up on overdue containers, working closely with customers, truckers, terminals, and internal stakeholders to facilitate timely equipment returns and reposition.
• Prepare and submit VTM requests to ATD and GSC for rate input and system updates.
• Manage and process all Maintenance & Repair claims, including investigation, validation, follow-up, and resolution of disputed cases
• Handle claims related to lost, stolen, damaged, gensets, ensuring timely recovery and settlement, coordinate and manage the sale and disposal of total loss containers
• Respond to customer, sales team, and internal stakeholder inquiries related to chassis availability, usage, billing, dispute resolution and operational matters.
• Prepare periodic operational reports and performance metrics related to claims, equipment recovery, asset disposals, and collections

Skills/Requirement

• Post-secondary Education in Business Administration, Logistics, Supply Chain Management, Transportation, or related fields.
• 1 to 3 years of experience in shipping, equipment control, intermodal transportation, terminal operations, logistics, or a related industry is preferred.
• Strong understanding of rail operations, terminal and depot processes, container equipment management, and intermodal transportation activities is preferred.
• Excellent communication and customer service skills, with the ability to effectively interact with customers, trucking companies, terminals, depots, and internal teams.
• Strong problem-solving abilities with a proactive and solutions-oriented mindset
• High attention to detail and commitment to data accuracy
• Proficient in Microsoft Office applications, particularly Excel.
• Knowledge of Power BI is a plus.
• Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs.

COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted