Equipment Advisor

Jobtailor; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Jobtailor in Edmonton is seeking an Order Fulfillment Specialist to manage end-to-end equipment orders from receipt to delivery and invoicing, coordinating with internal prep facilities and cross-functional teams.

You will oversee configurations, prepare quotes for non-standard orders, track progress, resolve delays, and maintain detailed order records, ensuring customer expectations are met.

Qualifications

• Post-secondary education in Supply Chain Management, Operations Management, Business, Industrial Engineering, or a related discipline.
• 3-7 years of experience in customer service, service administration, order management, supply chain, logistics, operations, or a related field.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Experience working with ERP, order management, or inventory systems.
• Strong understanding of order fulfillment, supply chain, and customer service processes.

Responsibilities

• Manage end-to-end equipment orders from receipt through delivery and invoicing.
• Coordinate the complete fulfillment process for equipment sales, including large packages and project-based orders.
• Source and allocate equipment and attachments according to customer agreements and deal requirements.
• Coordinate equipment preparation activities with internal prep facilities and control tower teams, ensuring scope of work requirements are completed.
• Monitor order progress, identify potential delays, and proactively communicate solutions to stakeholders.
• Coordinate transportation and delivery of equipment to customers.
• Ensure all financing, credit approvals, freight arrangements, storage agreements, warranties, and other requirements are completed prior to invoicing and equipment scoring.
• Review and prepare custom equipment configurations and preparation costs for non-standard equipment orders.
• Create manual quotes for attachment-only transactions.
• Collaborate with quoting teams to request new or amended configurations when required.
• Serve as the single point of contact for sales teams regarding customer order status and fulfillment updates.
• Proactively communicate order progress and critical milestones to customers and internal stakeholders.
• Investigate and resolve fulfillment challenges that may impact customer-required delivery dates.
• Build strong relationships with internal departments and external partners to ensure customer expectations are met.
• Partner with Inventory Planning, Transportation, New Equipment Preparation, Procurement, Finance, and other cross-functional teams.
• Support branches and internal stakeholders by providing guidance on equipment fulfillment processes and best practices.
• Maintain detailed records and tracking throughout the order lifecycle.
• Participate in process improvement initiatives and special projects.

Skills

Order Fulfillment

Supply Chain Management

Customer Service

Problem Solving

Communication

Education

Post-secondary education in Supply Chain Management/Operations/Business/Industrial Engineering

Tools

Microsoft Office

Excel

Outlook

Teams

ERP Systems

Job description

• Manage End-to-End Equipment Orders
• Act as the primary point of contact for all new equipment customer orders from order receipt through delivery and invoicing.
• Coordinate the complete fulfillment process for equipment sales, including large packages and project-based orders.
• Source and allocate equipment and attachments according to customer agreements and deal requirements.
• Coordinate equipment preparation activities with internal prep facilities and control tower teams, ensuring scope of work requirements are completed.
• Monitor order progress, identify potential delays, and proactively communicate solutions to stakeholders.
• Coordinate transportation and delivery of equipment to customers.
• Ensure all financing, credit approvals, freight arrangements, storage agreements, warranties, and other requirements are completed prior to invoicing and equipment scoring.
• Review and prepare custom equipment configurations and preparation costs for non-standard equipment orders.
• Create manual quotes for attachment-only transactions.
• Collaborate with quoting teams to request new or amended configurations when required.
• Serve as the single point of contact for sales teams regarding customer order status and fulfillment updates.
• Proactively communicate order progress and critical milestones to customers and internal stakeholders.
• Investigate and resolve fulfillment challenges that may impact customer-required delivery dates.
• Build strong relationships with internal departments and external partners to ensure customer expectations are met.
• Partner with Inventory Planning, Transportation, New Equipment Preparation, Procurement, Finance, and other cross-functional teams.
• Support branches and internal stakeholders by providing guidance on equipment fulfillment processes and best practices.
• Maintain detailed records and tracking throughout the order lifecycle.
• Participate in process improvement initiatives and special projects.

Requirements

• Post-secondary education in Supply Chain Management, Operations Management, Business, Industrial Engineering, or a related discipline
• 3-7 years of experience in customer service, service administration, order management, supply chain, logistics, operations, or a related field
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
• Experience working with ERP, order management, or inventory systems
• Strong understanding of order fulfillment, supply chain, and customer service processes

Core Competencies

Demonstrates expertise in managing end-to-end equipment orders, ensuring effective communication and coordination across cross-functional teams. Proficient in order fulfillment processes, customer service, and supply chain management.

Highest-signal resume keywords

• Order Management
• Supply Chain Management
• Customer Service
• ERP Systems
• Process Improvement

ATS Optimization Keywords

Hard Skills

• Order Fulfillment
• Equipment Configuration
• Inventory Management
• Logistics Coordination
• Cost Preparation

Soft Skills

• Communication
• Relationship Building
• Problem Solving
• Collaboration

Industry Keywords

• Operations Management
• Service Administration
• Transportation
• Customer Agreements

Tools & Technologies

• Microsoft Office
• Excel
• Outlook
• Teams