Customer Service Representative

Jobtailor; Ingersoll; On-site; CAD 25,000 - 36,000; Full time

Job summary

Jobtailor is seeking a committed Customer Service Representative in Ontario to manage order entry, tracking, and post-sale support. You will process orders, maintain relationships, troubleshoot issues, and coordinate documentation for shipments, including LTL.

Ideal candidates have strong communication skills, problem solving, and proficiency with Microsoft Office. Must reside in Ontario and be authorized to work in Canada.

Qualifications

• Customer service experience is essential.
• Experience with order processing and data entry is required.
• Strong problem-solving and troubleshooting abilities.
• Excellent interpersonal and communication skills.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Answer incoming customer calls and accurately process orders and requests.
• Enter orders into operating systems and pick orders at the shipping receiving dock.
• Maintain customer relationships and handle questions and concerns.
• Troubleshoot issues and resolve customer complaints.
• Manage database records and draft status reports on customer service issues.
• Communicate order statuses and provide requested information.
• Process outgoing LTL shipments and carrier pickup requests.
• Process and receive incoming supplier shipments.
• Verify shipment quantities and pricing in operating systems.
• Report and dispute supplier discrepancies and follow up on credits.
• Assist with process improvements, training initiatives, and overall customer service team success.

Skills

Customer service

Order processing

Problem solving

Interpersonal skills

Team collaboration

Attention to detail

Phone etiquette

Organizational skills

Tools

Microsoft Office Suite

Job description

• Answer incoming customer calls and accurately process orders and requests
• Enter orders into operating systems and pick orders at the shipping receiving dock
• Maintain customer relationships and handle questions and concerns
• Troubleshoot issues and resolve customer complaints
• Manage database records and draft status reports on customer service issues
• Communicate order statuses and provide requested information
• Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests
• Process required shipment documents and provide copies to shippers/receivers
• Process and receive incoming supplier shipments
• Verify shipment quantities and pricing in operating systems
• Report and dispute supplier discrepancies and follow up on credits
• Communicate missing customer pricing to Management
• Assist with process improvements, training initiatives, and overall customer service team success

Requirements

• Experienced customer service representative
• Valid driver’s license and clean driver’s abstract
• Tire knowledge and experience beneficial
• Excellent interpersonal skills
• Passion for customer service
• Positive attitude and ability to work in a team environment
• Exceptional phone etiquette
• Strong computer skills, including Microsoft Office Suite
• Ability to solve problems and troubleshoot with little guidance
• Organized with keen attention to detail and accuracy
• Must live in Ontario
• Must be authorized to work in Canada or not require future sponsorship

Core Competencies

Demonstrates strong customer service capabilities, including order processing, issue resolution, and effective communication. Proficient in managing database records and ensuring accuracy in shipment documentation.

Highest-signal resume keywords

• Customer Service Experience
• Order Processing
• Problem Solving
• Microsoft Office Suite
• Tire Knowledge

ATS Optimization Keywords

Hard Skills

• Order Entry
• Database Management
• Shipment Processing
• Troubleshooting
• Attention to Detail

Soft Skills

• Interpersonal Skills
• Team Collaboration
• Positive Attitude
• Phone Etiquette
• Organizational Skills

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Less-Than-Truckload (LTL)
• Customer Relationship Management
• Supplier Discrepancies
• Shipping Documentation
• Ontario Residency