Customer Sales Support Representative

Jobtailor; Val-d'Or; On-site; CAD 55,000 - 70,000; Full time

Job summary

Jobtailor is seeking a bilingual customer service and logistics specialist to respond to customer orders, manage backorders, and communicate needs across departments. You will maintain product knowledge and ensure processes align with company policies while coordinating shipments and logistics support.

The role requires two years of related experience, post-secondary education, and fluency in French and English, with strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• Post‑secondary education in a related field.
• Minimum of two years of relevant experience.
• Ability to work in French and English (mandatory).
• Strong written and verbal communication skills.
• Knowledge of sales processes, tools and techniques for products and services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce, etc.).
• Familiarity with parts manuals and how they operate.
• Ability to multitask in a fast‑changing environment.

Responsibilities

• Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
• Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
• Understand customer needs and communicate them to other departments.
• Maintain a working knowledge of products and their functions for customers.
• Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
• Prepare shipment/transportation of equipment and materials.
• Receive goods and provide logistics support.
• Perform other duties as assigned.

Skills

Order Processing

Backorder Management

Technical Problem Solving

Product Knowledge

Sales Techniques

Bilingual Communication

Strong Communication Skills

Multitasking

Education

Post-secondary education in a related field

Tools

Salesforce

Microsoft Office

Outlook

Job description

• Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
• Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
• Understand customer needs and communicate them to other departments.
• Maintain a working knowledge of products and their functions for customers.
• Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
• Prepare shipment/transportation of equipment and materials.
• Receive goods and provide logistics support.
• Perform other duties as assigned.

Requirements

• Post‑secondary education, preferably in a related field.
• Minimum of two (2) years of relevant experience.
• Ability to work in French and English (mandatory).
• Previous customer service and sales experience is an asset.
• Industry experience is an asset.
• Strong written and verbal communication skills.
• Knowledge of sales processes, tools and techniques for products and services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce, etc.).
• Familiarity with parts manuals and how they operate.
• Ability to multitask in a fast‑changing environment.
• Availability to work flexible hours.

Core Competencies

Demonstrates strong customer service and sales capabilities, with proficiency in managing orders, logistics support, and effective communication in both French and English. Familiarity with sales processes and tools, along with excellent computer skills, are essential for success in this role.

Highest-signal resume keywords

• Bilingual Communication (French and English)
• Customer Service Experience
• Sales Process Knowledge
• Microsoft Office Proficiency
• Logistics Support

ATS Optimization Keywords

Hard Skills

• Order Processing
• Backorder Management
• Technical Problem Solving
• Product Knowledge
• Sales Techniques

Soft Skills

• Strong Communication Skills
• Multitasking Ability
• Adaptability

Industry Keywords

• Customer Orders
• Logistics
• Shipping
• Parts Manuals
• Flexible Hours

Tools & Technologies

• Salesforce
• Microsoft Office
• Outlook