Epicor Prophet 21 Support Lead - Sr. Associate - 00070618791

Cognizant; Toronto; Remote; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Wellbeing benefits

Job summary

Cognizant is seeking an Epicor Prophet 21 Support Lead to act as the primary functional and operational support resource for Epicor P21 within a distribution and warehouse environment. You will drive issue resolution, support critical distribution activities, and promote continuous improvement across application support services.

The role involves coordinating with offshore teams, monitoring performance, and ensuring stability of P21 processes while aligning with business stakeholders.

Qualifications

• Hands-on Epicor Prophet 21 experience in production environments.
• Deep knowledge of distribution, warehouse management and order fulfillment.
• Proven ability to diagnose high-priority production issues.

Responsibilities

• Serve as primary Epicor P21 support lead with functional expertise.
• Troubleshoot distribution processes including receiving, inventory, picking and packing.
• Manage incidents, triage issues and assess business impact.
• Collaborate with offshore teams and external vendors to resolve complex problems.

Skills

Epicor Prophet 21

Distribution processes

Warehouse Management

Issue resolution

Tools

AMS

EDI integrations

Job description

About the role

The Epicor Prophet 21 Support Lead will serve as the primary functional and operational support resource for Epicor P21 within a distribution and warehouse environment. This role is responsible for ensuring the stability, performance, and effectiveness of P21 business processes while partnering closely with warehouse operations, business stakeholders, and global support teams. The ideal candidate will drive issue resolution, support critical distribution activities, and promote continuous improvement across application support services.

In this role, you will:

• Serve as the primary point of contact for Epicor Prophet 21 (P21) application support, providing functional expertise and operational oversight.
• Support and troubleshoot key distribution processes including order management, receiving, inventory control, replenishment, picking, packing, shipping, and cycle counting.
• Manage incidents, service requests, and problem resolution activities, including issue triage, root cause analysis, and business impact assessment.
• Collaborate with offshore support teams, business partners, and third-party vendors to resolve complex application and process issues.
• Monitor system performance, integrations, interfaces, and daily transaction activity to proactively identify and address operational risks.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants who can work Pacific Time Zone hours. Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our comprehensive wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. They may change based on project assignments, business needs, and client requirements. We will always be transparent about role expectations.

What you need to have to be considered

• Hands-on experience supporting Epicor Prophet 21 in a production environment.
• Strong understanding of Distribution, Warehouse Management, Inventory Management, and Order Fulfillment processes.
• Proven ability to diagnose and resolve high-priority production issues impacting warehouse and distribution operations.
• Experience coordinating support activities across business users, offshore teams, and external vendors.
• Strong analytical, problem-solving, and stakeholder communication skills.

These will help you stand out

• Experience supporting EDI transactions, integrations, and troubleshooting activities.
• Knowledge of ECM / DocStar document management solutions.
• Exposure to Epicor reporting, analytics, or business intelligence tools.
• Experience working within application managed services (AMS) or hybrid onsite-offshore support models.
• Familiarity with distribution center operations and logistics business processes.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Consider your transferable experience and unique skills that can help you succeed and bring fresh perspectives to the role.

Applications will be accepted until 10/22/2026.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $85,000n - $95,000. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.