IT Manager

Peak Performance Products Inc.; Mississauga; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Impactful leadership role

In-office collaboration

Job summary

Peak Performance Products Inc. is seeking a strategic, hands-on IT and Operations leader to own the technology roadmap.

Based in Mississauga, this full-time, in-person role oversees ERP, WMS, and CRM, partners with sales, finance, and operations, and leads a team of IT staff and contractors. You will drive efficiencies, implement AI-driven process improvements, ensure security with Darktrace and CrowdStrike, and partner with departments to scale our distribution and eCommerce efforts, including

Qualifications

• Hands-on ERP administration experience in a distribution or similar business.
• Strong understanding of end-to-end order-to-cash and procure-to-pay workflows.
• Proven leadership with cross-functional collaboration across sales, warehouse, finance, and procurement.
• Experience supporting sales orgs: CRM usage, sales reporting, and pipeline visibility.
• Ability to bridge technical and non-technical teams and drive adoption of new tech.

Responsibilities

• Lead and manage IT staff and contractors; prioritize projects and align tech initiatives with company goals.
• Own ERP, WMS, and CRM optimization, configuration, workflows, and reporting.
• Support warehouse ops, inventory planning, and system-driven process improvements.
• Oversee integrations and customizations with external consultants as needed.
• Identify AI-driven efficiencies in order entry, AP, and customer service.

Skills

ERP administration

Order-to-cash workflows

Leadership

Cross-functional collaboration

CRM usage & reporting

Security awareness

Tools

Adobe Commerce

NetSuite

CRM platforms

Darktrace

CrowdStrike

Job description

Employment Type: Full-Time, In-Person Role

About the job

Peak Performance Products is a fast-growing distribution company in the health, wellness, and promotional products industry. We've invested in the systems that power our business - ERP, WMS, CRM, and Adobe Commerce - and we're looking for the right leader to help us get more out of them as we scale. With roughly 80 users across a centralized distribution facility in Mississauga, we need someone who uses technology to solve real business problems, not just keep the lights on.

About Us

The Role

This is a business operations leadership role, not a purely technical administrator position. We're seeking a strategic yet hands-on leader who thrives on collaboration, builds efficiencies, improves workflows, and drives innovation across the organization - someone who wants to own the technology roadmap while still rolling up their sleeves to get things done.

The ideal candidate has spent real time inside a distribution or sales-driven business. You understand how orders flow, how a warehouse runs, how sales teams sell, and how finance closes the books, and you use your ERP, CRM, and other platforms as tools to make those things work better, not as ends in themselves.

Key Responsibilities

Department & Innovation Leadership

• Lead and manage IT staff and contractors; prioritize projects and align technology initiatives with company goals
• Drive company-wide tech initiatives and foster a culture of collaboration, accountability, and continuous improvement
• Act as the primary point of contact for technology decisions and escalations across the organization
• Create clear, scalable SOPs for technology use across all departments

Core Business Systems

• Own the day-to-day optimization, troubleshooting, and enhancement of our ERP, WMS, and CRM platforms
• Manage system configuration, workflows, roles/permissions, and reporting
• Troubleshoot operational and transactional issues across inventory, fulfillment, purchasing, finance, and sales
• Oversee and coordinate customizations, integrations, and development work with external consultants as needed

Distribution & Warehouse Operations Support

• Partner directly with warehouse and operations teams to improve fulfillment accuracy and efficiency
• Support inventory management, cycle counts, picking/packing workflows, and operational reporting
• Understand and help troubleshoot high-SKU distribution challenges
• Evaluate, configure, and integrate CRM tools to improve pipeline visibility and customer relationships
• Implement and maintain demand planning and forecasting/reporting solutions to support smarter decisions
• Support the sales team with reporting, data quality, and system workflows

Website & Integrations

• Lead Adobe Commerce build-out, integrations, and performance optimization
• Oversee integrations across CRM, eCommerce, shipping platforms, and reporting tools
• Research, test, and implement new tools project management platforms, data migration solutions, workflow automation, and more

AI & Process Innovation

• Identify and implement AI-driven efficiencies in areas such as order entry, accounts payable, and customer service
• Spot process gaps and propose scalable, practical solutions across departments

Security Oversight

• Oversee the organization's cybersecurity posture using Darktrace for AI-driven network threat detection and response
• Manage CrowdStrike endpoint protection across all company devices, ensuring policies, alerts, and response procedures are maintained
• Monitor security dashboards, review alerts, and coordinate incident response with relevant stakeholders

What We Are Looking For

Must-Have Experience

• Hands-on experience administering and troubleshooting a modern ERP system (NetSuite experience a strong plus)
• Strong understanding of order-to-cash and procure-to-pay workflows
• Meaningful experience inside a distribution, wholesale, or sales-driven business - you know how orders are won, picked, shipped, and invoiced, and what breaks when those processes fail
• Experience supporting sales organizations: CRM usage, sales reporting, and pipeline visibility
• Proven ability to collaborate cross-departmentally with sales, warehouse, finance, and procurement to streamline processes and drive adoption
• Strong leadership background - capable of running a department while staying hands-on
• Excellent communication skills and the ability to bridge technical and non-technical teams

Strong Assets

• Hands-on background in distribution or sales operations (operations manager, ops analyst, sales ops lead, or similar) before moving into systems
• Experience with Adobe Commerce, CRM platforms, and forecasting tools
• Skilled at building SOPs and introducing technology-driven efficiencies
• Knowledge of AI tools and their practical applications in business operations
• Familiarity with enterprise security platforms such as Darktrace, CrowdStrike, or similar tools

Why Join Us

• Shape the company's technology and systems roadmap from the ground up
• Work with a leadership team committed to innovation and operational excellence
• A collaborative environment where your ideas are heard and implemented
• Make a significant operational impact across a business you help shape
• Competitive compensation commensurate with experience

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.