Customer Experience Co-worker II

IKEA; Winnipeg; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus eligibility

Flexible spending account

Life insurance

Discounts on merchandise and dining

Parental leave

Bereavement leave

Employee assistance program

Free drinks and healthy meals in staff

Co-worker restaurant options

Job summary

IKEA Winnipeg is seeking a Customer Experience Co-worker II to join our friendly team. You will interact with customers across multiple channels, ensuring a positive shopping experience and building lasting relationships. Your role focuses on delivering excellent service, supporting colleagues, and contributing to shop KPIs.

Join a diverse team that values guest satisfaction, teamwork, and continuous learning, with benefits that reflect our Total Rewards philosophy.

Qualifications

• Minimum 1 year of related experience.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

Skills

Customer service

Multichannel support

Communication skills

Problem solving

Job description

WHAT YOU'LL NEED TO HAVE

• Minimum 1 year of related experience

A DAY IN YOUR LIFE WITH US

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker II

The starting rate/ salary for this position is 19.04 CAD