Enterprise Customer Success Manager

BlueSnap, Inc; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to join their dynamic team. In this role, you will manage a portfolio of Enterprise customers, ensuring they unlock the full value of an innovative AI-powered platform. Your focus on relationship-building and strategic guidance will drive customer success and retention. This fast-paced environment offers the chance to make a significant impact while collaborating with talented professionals. If you thrive on delivering exceptional customer experiences and enjoy working in a startup atmosphere, this opportunity is perfect for you.

Qualifications

• 3+ years in customer success within a SaaS environment managing enterprise accounts.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage a portfolio of Enterprise customers as a strategic partner.
• Drive adoption and ensure long-term retention and growth.

Skills

Customer Success Management

SaaS Experience

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Job description

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Requirements

What you bring to the table:

• At least 3+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Desire to work remotely in a fast-paced startup environment.
• Occasional client visits.
• Passion to apply your tech-savviness to learn Riverside’s product functionality.
• An ability to excel in achieving KPIs and targets.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.

Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.