Technical Customer Success Manager (Remote)

OX Security; Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading company in cybersecurity is seeking a Technical Customer Success Manager to drive customer value and adoption. This remote role involves onboarding clients, integrating security solutions into workflows, and enhancing customer satisfaction through strong relationships and problem-solving. Ideal candidates will have a relevant degree and experience in SAAS to effectively manage customer accounts.

Qualifications

• 3+ years of experience in customer success or related role in SAAS.
• Proven ability to manage multiple customer accounts and projects.
• Tech-savvy and passionate about solving complex problems.

Responsibilities

• Facilitate onboarding of new customers for application security products.
• Develop and maintain strong relationships with key stakeholders.
• Monitor customer usage and satisfaction to ensure retention.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Business, Computer Science, or a related field

Job description

Technical Customer Success Manager (Remote)

Join to apply for the Technical Customer Success Manager (Remote) role at OX Security

Technical Customer Success Manager (Remote)

Join to apply for the Technical Customer Success Manager (Remote) role at OX Security

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About The Position

At

About The Position

At OX Security, we're on a mission to secure the software supply chain - helping security and development teams focus on what actually matters. We’re growing fast, and we’re looking for a Technical Customer Success Manager to be a key player in driving customer value and adoption.

In this role, you’ll be the trusted technical advisor for our customers, ensuring they succeed with OX from onboarding through expansion. If you’re a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, we’d love to meet you.

Responsibilities

What You’ll Do

• Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
• Provide training and resources to help customers integrate our solutions into their existing workflows.
• Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Address customer inquiries and issues in a timely and effective manner.
• Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
• Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate.
  
  

Requirements

What You Bring

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry.
• Proven ability to manage multiple customer accounts and projects simultaneously.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and the ability to think strategically.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer and Network Security

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