Enterprise Customer Success Manager

Too Good To Go; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

A leading company focused on reducing food waste is seeking an Enterprise Customer Success Manager. This key role involves maximizing value for major customers and driving growth opportunities while promoting sustainable practices. The ideal candidate is customer-obsessed and skilled in negotiation and relationship management, with a strong emphasis on accountability and performance metrics.

Benefits

Hybrid working

Extra parental leave

Health insurance

Monthly free Surprise Bag

Paid volunteer time

Qualifications

• 3-5 years in a revenue-generating role (sales, customer success, business development).
• Experience with value-based selling and/or MEDDICC methodology.
• Full professional proficiency in both French and English is an asset.

Responsibilities

• Maximize value for our largest customers through growth opportunities and product innovation.
• Build trust across different layers of the organization and influence decisions.
• Navigate large-scale negotiations with confidence and creativity.

Skills

Customer obsession

Collaboration

Negotiation

Tools

Salesforce

Looker

Slack

G Suite

Job description

Mission : At Too Good To Go, we have an ambitious mission : to inspire and empower everyone to fight food waste together. More than 1 / 3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact.

Product : Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

Scale : We continue to grow fast. Our community of 100+ million registered users and 160,000+ active partners across 19 countries, have already saved 350 million meals from going to waste. We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.

Impact : We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

Enterprise Customer Success Manager (Key Account Manager - Growth)

Responsibilities :

Our customers’ success is your success. Your primary focus is to maximize value for our largest customers through growth opportunities, product innovation and more.

As a Key Account Manager, you will report to Team Lead and play an important role in driving forward our mission of a world without food waste. Key responsibilities include :

• Value creation : Stays current and curious about industry and customer news. Facilitates effective business reviews and meetings to proactively uncover customer needs and consult our customers on growth opportunities.
• Stakeholder management : Builds trust across different layers of the organization effectively. Is skilled at mapping out complex structures to influence decisions, objection handle, and grow the partnership.
• Negotiation : Navigates large-scale negotiations with confidence and creativity. Responds to objections with curiosity and seeks mutually beneficial outcomes.

You would be a great candidate if you’re :

• Customer obsessed : You care deeply about adding value to our customers and solving their food surplus challenges.
• Curious, collaborative and clear : You believe that curiosity drives collaboration. You raise the bar with insightful questions, and concise communication.
• Cool Cucumber : You are a growth-seeker. You’re someone who loves a challenge, and thrives by taking ownership in the face of occasional ambiguity.

Requirements :

• 3-5 years in a revenue-generating role (sales, customer success, business development, partnerships) with a proven record of exceeding targets. Industry experience that translates well include : technology, marketplaces, and food / hospitality.
• Polished, driven and detail-oriented professional with a humble and collaborative attitude.
• Experience with value-based selling and / or MEDDICC methodology.
• Expert with data to make decisions and partnership suggestions.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs).
• Experience with our tools is a plus (Salesforce, Looker, Slack, and G Suite).
• Full professional proficiency in both French and English is an asset.

Benefits :

• WORK FLEXIBLY :

Enjoy hybrid working from our great offices, and at home

• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and new RRSP matching in Canada!
• CELEBRATE & SOCIALISE

Coffee, snacks and fully-equipped kitchens.

• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply :

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!

We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email [emailprotected] with any accommodation needs.

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