Customer Success Manager

CurrentWare Inc.; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

CurrentWare Inc. is seeking a Customer Success Manager to enhance customer relationships and drive revenue growth. The ideal candidate will have 4-6 years of experience in a tech environment, ensuring clients receive timely support and tailored solutions. Working remotely within Canada, this role offers the chance to impact customer experiences directly while contributing to the company's growth.

Benefits

Flexible remote work

Impactful contributions to product direction

Supportive team culture

Qualifications

• Experience in customer success or a similar role in tech.
• Hands-on experience managing customer portfolios.
• Proficient in CRM systems, preferably Zoho.

Responsibilities

• Onboard new clients and build relationships.
• Drive revenue through account expansion and growth.
• Resolve customer issues and ensure satisfaction.

Skills

Customer engagement

Communication

Analytical thinking

Organization

Tools

CRM systems

Job description

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Currentware is looking for a talented Customer Success Manager to join our growing team. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials, and minimize churn rates.We’re excited to be able to offer the successful candidate the opportunity to bring improved process and efficiency to our happy, loyal, and expanding customer base.

Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

• Onboard new clients with our tech support team
• Build and maintain meaningful relationships with our customers
• Identify and deliver on opportunities that drive revenue through account expansion and growth
• Connect via emails, phone calls and zoom to understand how they are using CurrentWare
• Leverage product expertise to identify customer challenges and deliver tailored solutions
• Review customer complaints and concerns and seek to improve the customer experience
• Work with the Sales & Support teams to ensure a cohesive customer experience
• Manage the renewals process alongside our operations and billings manager

Your day to day will likely include:

• Calling and emailing customers of the CurrentWare Suite
• Reaching out to existing customers who are of a higher propensity to expand
• Working with our Sales team to identify/schedule new product/feature demos
• Working with the Product team to provide ‘Voice of the Customer’ input into future product release.
• Working with our Support organization to help resolve customer issues in a timely manner
• Communicating with operations and billing to facilitate quote processing and payment collection
• Spending time on strategic projects, thinking of ways to improve efficiency, proiritize churn minimization, and provide continued value to our expanding customer base

Qualifications & Experience:

• Proven experience as a Customer Success Manager or in a similar customer-facing role at a technology company
• Hands-on experience managing a customer portfolio and driving value through excellent customer engagement
• Proficient in using CRM systems, preferably Zoho
• Strong communicator with the ability to build and maintain positive business relationships
• Highly organized, accountable, and detail-oriented
• Analytical mindset with excellent verbal and written communication skills

Experience Level:

This is a Mid-Level role. The ideal candidate will have 4–6 years of relevant experience in customer success, account management, or other customer-facing positions within a tech environment.

Why work at CurrentWare?

• Make a Real Impact: Join a lean and agile team where your ideas and contributions directly shape the customer experience and the future of our products.
• Stable and Growing Company: Be part of a profitable, founder-led company with a new CEO focused on accelerating growth and scaling operations.
• Fully Remote, Canada-Based Team: Enjoy the flexibility of working from anywhere in Canada while staying connected with a close-knit, collaborative remote team.
• Innovative, Customer-Driven Product: Help customers succeed with powerful on-premise software used by organizations worldwide to manage productivity, security, and compliance.
• Supportive Team Culture: Work alongside passionate, down-to-earth teammates who are focused on learning, problem-solving, and growing together

This role will report directly to the Head of Customer Success

Job Types: Full-time, Permanent

Competitive Salary + Bonuses/Commission for meeting or exceeding targets

We are a fully remote company, and will hire the most suitable candidate within Canada.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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