Customer Success Manager

Wiraa; Canada; Remote; CAD 79,000 - 110,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to drive client engagement and ensure maximum value from their platform. This fully remote role requires strong relationship management skills and a proven track record in customer success, supporting small businesses globally.

Benefits

Fully remote team with flexible work hours

Competitive compensation package

Opportunity to drive impact at a fast-scaling startup

Supportive team culture that values ownership

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Proven success in managing strategic customer relationships.
• Strong technical aptitude and excellent communication skills.

Responsibilities

• Manage a portfolio of high-impact customer accounts.
• Lead onboarding and product adoption efforts.
• Collaborate with Sales, Product, and Support teams.

Skills

Customer Success

Account Management

Sales

Technical Aptitude

Communication Skills

Organizational Skills

Education

Bachelor's degree

Job description

1 day ago Be among the first 25 applicants

About The Company

Shipday is transforming the future of local delivery by empowering small businesses with easy, affordable solutions. Since 2020, Shipday has enabled millions of deliveries across 100+ countries, leveling the playing field for local merchants in a world dominated by e-commerce. We’re on a mission to democratize access to high-quality delivery technology, providing the tools local businesses need to compete, grow, and thrive.

About The Company

Shipday is transforming the future of local delivery by empowering small businesses with easy, affordable solutions. Since 2020, Shipday has enabled millions of deliveries across 100+ countries, leveling the playing field for local merchants in a world dominated by e-commerce. We’re on a mission to democratize access to high-quality delivery technology, providing the tools local businesses need to compete, grow, and thrive.

About The Role

We are looking for a Customer Success Manager to join our remote-first team. In this role, you will be the strategic advisor and primary contact for Shipday’s most impactful customers. From onboarding through ongoing engagement and growth, you’ll guide businesses through their journey with Shipday, ensuring they get maximum value from our platform. This is a critical, high-ownership position for a relationship-driven professional who excels at delivering measurable outcomes and growing accounts.

Responsibilities

• Manage a portfolio of high-impact customer accounts using Shipday at scale
• Lead onboarding, activation, and enablement to ensure successful product adoption
• Collaborate cross-functionally with Sales, Product, and Support to deliver a seamless customer experience
• Use data to track usage, account health, and performance indicators
• Identify upsell opportunities and support customer expansion efforts
• Proactively manage risks and resolve customer issues to drive retention
• Advocate for customer needs and share insights with product and support teams
• Contribute to customer education materials and scalable success playbooks
  
  

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales
• Proven success in managing strategic customer relationships
• Strong technical aptitude with the ability to quickly learn and explain new tools
• Excellent communication and organizational skills in a remote work environment
• Comfortable prioritizing in a dynamic, fast-paced startup setting
• Track record of achieving retention, upsell, or net revenue retention goals
• Bachelor's degree required
  
  

Benefits

• Fully remote team with flexible work hours
• Competitive compensation package
• Clear opportunity to drive impact at a fast-scaling global startup
• Supportive and agile team culture that values ownership, speed, and innovation
• Be part of a mission that supports small businesses worldwide
  
  

Equal Opportunity

Shipday is an equal opportunity employer. We are committed to fostering an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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