Solutions Architect - Retirement & Benefits Solutions

TELUS Health; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

TELUS Health in Canada is seeking a Solutions Architect for the Retirement & Benefits Solutions (RBS) team. You will be the technical and strategic bridge between our sales team and Canada’s largest employers, helping design and position complex pension and benefits packages.

You’ll run discovery sessions, craft integrated TELUS Health solutions across DC, DB, and HW platforms, and collaborate with HR, Finance and IT leaders to ensure seamless delivery from sale to implementation.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 8+ years in solution architecture, system implementation, business analysis, or product development.
• Experience in HR Outsourcing or financial services is preferred.
• Strong ability to communicate complex concepts to senior stakeholders.

Responsibilities

• Partner with Business Development Executives as the primary technical resource throughout the sales cycle.
• Design and recommend integrated TELUS Health solutions across DC, DB, and HW platforms.
• Conduct gap analyses and design business processes to articulate differentiated value for large employers.
• Build trusted advisor relationships with HR, Finance, and IT leadership at prospect and client organizations.
• Collaborate with Implementation Managers and Account Management to ensure smooth transitions from sales to delivery.

Skills

Solution Architecture

HR Systems

Business Analysis

Client Engagement

Workshop Leadership

Education

Bachelor's degree in Business, Finance, Information Technology, Human Resources, or related field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join TELUS Health's Retirement & Benefits Solutions (RBS) team as a Solutions Architect, where you'll be the technical and strategic bridge between our sales team and some of Canada's largest employers.

Our team and what we'll accomplish together

You’ll partner with Business Development Executives to design integrated pension and benefits solutions that transform how mid-to-large organizations manage employee wellbeing. This is a role where your expertise directly influences multi-million dollar deals and shapes the future of retirement and benefits administration for hundreds of thousands of Canadian employees.

What you'll do

• Partner with Business Development Executives throughout the sales cycle as the primary technical resource, leading discovery sessions, solution design workshops, and finalist presentations with prospects and benefits consultants
• Design and recommend integrated TELUS Health solutions across DC, DB, and HW platforms that seamlessly fit clients' existing HR, payroll, and benefits ecosystems
• Conduct gap analyses, business process design, and systems integration recommendations to articulate differentiated solution value for Canadian employers with 500–10,000+ employees
• Build trusted advisor relationships with HR, Finance, and IT leadership at prospect and client organizations
• Collaborate with Implementation Managers, Product Specialists, and Account Management teams to ensure smooth transitions from sales to delivery, while identifying product enhancement opportunities to inform the RBS roadmap

What you bring

• Bachelor's degree in Business, Finance, Information Technology, Human Resources, or a related field
• 8+ years of experience in solution architecture, system implementation, business analysis, or product development within Human Resources Outsourcing (HRO) or financial services
• 5+ years in HR or benefits service delivery with demonstrated experience across at least two of: DC retirement plans, DB pension administration, or HW benefits administration
• Working knowledge of DC retirement plan design, DB pension administration, actuarial processes, and employer-sponsored HW benefits programs in the Canadian market
• Understanding of HR, payroll, and benefits technology ecosystems and integration patterns
• Strong analytical and abstract thinking skills with the ability to manage multiple complex client engagements concurrently
• Outstanding presentation, written, and verbal communication skills — able to translate technical concepts into executive-level business value
• Proven ability to lead workshops and drive decisions without formal authority, while building trusted relationships with senior stakeholders

Great-to-haves

• Bilingualism in English and French (particularly valuable for engaging Quebec-based and bilingual market clients)
• Industry designations such as Certified Employee Benefits Specialist (CEBS) or Certified Financial Planner (CFP)
• Familiarity with TELUS Health or similar benefits administration platforms

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.