Account Manager, Mid-Market (North America)

Docebo; Canada; Hybrid; USD 42,753 - 71,256; Full time

Job summary

Join a dynamic and rapidly growing SaaS company as an Account Manager, where you'll play a crucial role in driving client growth and satisfaction. In this hybrid position, you'll manage and expand a portfolio of mid-market accounts, ensuring clients achieve their learning goals with innovative solutions. Collaborate closely with Customer Success Managers to provide exceptional service while leveraging your strong communication and analytical skills. This opportunity offers a collaborative culture that values innovation and personal growth, making it an exciting place to advance your career in the learning technology sector.

Qualifications

• 3+ years in SaaS account management with a proven track record.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage and expand a portfolio of mid-market accounts.
• Establish strong client relationships to meet their business goals.
• Analyze account data to drive strategic conversations.

Skills

Account Management

Communication Skills

Negotiation Skills

Data Analysis

Organizational Skills

Problem Solving

Job description

Account Manager, Mid-Market (North America)

3 days ago Be among the first 25 applicants

Hey you! Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution?

About This Opportunity:

As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.

Key Responsibilities:

1. Account Growth & Management
   • Develop and execute growth plans for your book of business
   • Lead commercial processes to expand or modify customer usage of Docebo
   • Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
   • Use empathy, curiosity, and innovative thinking to understand and meet customer needs
2. Customer Relationship
   • Establish and maintain strong relationships with clients, understanding their business initiatives and goals
   • Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
   • Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
3. Data Management & Analysis
   • Ensure all account-related data is current and accurately reflects the status of each account
   • Analyze data to drive strategic conversations and objectives with clients
4. Customer Success & Retention
   • Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
   • Achieve and exceed sales and retention targets consistently

Requirements:

• 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
• Excellent organizational skills, with the ability to keep pipelines updated and organized
• Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
• Agile and flexible, with the ability to problem-solve and adapt quickly
• Impeccable negotiation skills and a consultative approach to client interactions
• Ability to analyze data and make sound, timely decisions

Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.