Manager, Network Reliability and Resiliency

Servicenow

Toronto

On-site

CAD 126,000 - 220,000

Full time

10 days ago

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Benefits offered by this job

Health plans

RRSP plan with company match

ESPP

Matching donations

Family and medical leave

Annual vacation: 20 days

Job summary

ServiceNow is seeking a Manager, Network Reliability and Resiliency in Toronto, Canada. You will drive automation, lead teams, and improve infrastructure reliability across distributed environments.

The role requires expertise in AI integration, Linux, databases, and ITIL, with strong leadership and communication skills. A focus on scalable monitoring and cross-team collaboration is essential, with opportunities for equity and substantial compensation.

Qualifications

Experience integrating AI into work processes, decision-making, or problem-solving.
Hands-on technical skills in Linux, databases, systems and coding.
Experience in team management.
Design and implementation of monitoring solutions for large and scalable environments.

Responsibilities

Lead team management, career development, project prioritization and performance reviews.
Drive automation to reduce manual activities and promote AI-enabled workflows.
Collaborate with partner teams to improve infrastructure reliability.
Act as crisis manager to coordinate rapid, sustainable solutions.
Analyze existing processes to drive continuous improvement and efficiencies.
Provide training and support to partner teams interfacing with SRE.
Onboard new hires and new technologies to the team.

Skills

AI integration

Linux

Databases

Team management

Monitoring design

Cloud operations

ITIL v3

Tools

RHCE

CCNA

ITIL

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Due toGovernment of Canadaregulatory requirements, this position requiresthe successful completion ofa Government of Canada Reliability Status screeningas a condition of employment.The screeningprocess requires 5 years of verifiable background history.Thisincludes identity verification, educationverification, a criminal record check, andacredit check.Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

What you get to do in this role:

As a Manager, Network Reliability and Resiliency your responsibilities will be:

Team management, career development, project prioritization and performance review.
Drive a culture of intolerance to manual activities that promotes automation efforts.
Drive initiatives with partner teams to improve the reliability of the infrastructure.
Act as crisis management to orchestrate actions towards sustainable solutions.
Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
Provide training and support to partner teams that interface with SRE.
Onboarding of new hires to enable their success in their roles.
Onboarding of new technologies, systems and automations into the team.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Hands-on technical skills in Linux, databases, systems and coding.
Experience in team management.
Design and implementation of monitoring solutions for large and scalable environments.
Experience with cloud operations, follow-the-sun and geographic distributed teams.
Experience working in software, platform and infrastructure delivered as a service.
Knowledge of principles and methods involving ITIL v3.
Outstanding interpersonal skills and strong communication skills, both written and verbal.
Uncompromising attention to detail.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

RHCE, CCNA, ITIL or other industry certifications

Additional Information

For positions in this location, we offer a base pay of$125,700 - $220,000,plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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