Engineer Field Service I-CAN

Toshiba International Corporation; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Toshiba International Corporation is seeking a field and in-house engineer to diagnose, troubleshoot, repair Toshiba standard products, and provide technical support. You will prepare reports and documentation and may assist customers on-site or remotely as needed.

The role requires strong problem-solving, good communication with customers, and willingness to travel domestically and internationally to service Toshiba products.

Qualifications

• Experience with field service or in-house troubleshooting.
• Ability to diagnose and repair Toshiba standard products.
• Strong report writing and documentation skills.

Responsibilities

• Troubleshoot and repair Toshiba standard products in field and in-house.
• Provide technical support and perform startup/commissioning as needed.
• Prepare detailed reports and documentation of services and expenses.
• Interact with customers to clarify issues and communicate solutions.
• Travel domestically and internationally as required.

Skills

Troubleshooting

Repair skills

Customer interactions

Documentation

Travel readiness

Job description

Job Summary:

The engineer uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.

Responsibilities:

• Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba products.
• Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner.
• Employee must understand and adhere to the scope of work assigned.
• Employee`s key responsibilities focus on Toshiba`s standard products.
• Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba's standard products.
• Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
• Employee must be skilled in trouble shooting and repair of Toshiba`s standard products.
• Employee will perform startup and commissioning on Toshiba's standard products.Employee must be able to complete product inspections on Toshiba's simple nonstandard products.
• Ability to travel both Domestic and International