Engagement Partner

Tundra Technical Solutions; Vancouver; On-site; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Tundra Technical Solutions in Vancouver is seeking an Engagement Partner to support contractors through their assignment lifecycle and be a trusted day-to-day contact.

You will ensure timely support, clear communication, and a positive contractor journey, reporting to the Contractor Engagement Manager. The ideal candidate is organized, proactive, and passionate about service excellence while improving internal processes.

Qualifications

• Leadership and people-management capabilities.
• Strong communication and collaboration skills.
• Ability to learn and adapt quickly to new processes and tools.
• Excellent time-management and organizational skills.

Responsibilities

• Manage Contractor Engagement ticketing system and respond to inquiries.
• Share timely updates with contractors, including timesheet reminders and policy changes.
• Build relationships to support and inform contractors throughout assignments.
• Lead contractor escalations from start to finish.
• Coordinate with Data Management and Payroll to resolve issues accurately.
• Ensure a smooth, professional contractor experience.

Skills

Leadership

Learning agility

Time management

Problem solving

Communication

Collaboration

Job description

Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands.

Our pioneering approach to Direct Source Curation sets us apart, consistently ranking us among North America's fastest-growing and largest staffing organizations.

In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.

• People-Centric Culture – being in the business of people, we ensure our Associates work in an environment where they can deliver results and have professional success.
• Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
• Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
• Social Responsibility – at Tundra, we pride ourselves in our ability to influence change, whether it be the work from the DEIB Council, give-back initiatives, or our green programs.
• Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.

Join Our Team

We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.

The Role

As an Engagement Partner, you will support contractors throughout their assignment lifecycle and serve as a trusted point of contact for their day-to-day needs. You will ensure they receive timely support, clear communication, and a positive overall experience. Reporting to the Contractor Engagement Manager/Team Lead, you’ll play a key role in enhancing our contractor journey.

The ideal candidate is organized, proactive, and passionate about delivering exceptional service while continuously improving internal processes.

Contractor Support & Engagement

• Manage the Contractor Engagement ticketing system to promptly address questions, inquiries, and concerns.
• Proactively share updates with contractors, including timesheet reminders, policy changes, and important deadlines.
• Build strong relationships by ensuring contractors feel supported and informed throughout their assignment.
• Lead contractor escalations from start to finish.
• Collaborate with internal teams such as Data Management and Payroll to resolve issues quickly and accurately.
• Ensure a smooth, professional, and solutions-oriented experience for every contractor.

Process Improvement & Best Practices

• Identify opportunities to streamline workflows and enhance the contractor experience.
• Implement and share best practices that drive operational efficiency and service excellence.
• Support continuous improvement initiatives across the Operations team.

Performance Monitoring & Goal Achievement

• Help develop and execute strategies that support monthly and quarterly operational goals.
• Balance multiple priorities while maintaining a high level of accuracy and customer service.
• Serve as a key liaison between contractors and internal teams.
• Ensure communication is clear, timely, and aligned across the business.
• Partner with internal stakeholders to influence process improvements and strengthen the contractor experience.

Who You Are

• You have excellent and proven leadership skills.
• You can rapidly learn, adopt, and develop new business processes and best practices.
• You have the ability to develop effective strategies to manage and support a team in achieving monthly and quarterly performance goals.
• You have strong customer service and escalation management skills.
• You are highly organized with strong time-management abilities.
• You are a strong problem solver who can identify innovative solutions to unexpected challenges.
• You have excellent communication skills and can effectively collaborate with and influence others.
• You have an understanding of current business and market trends, and relevant technologies.

The salary range that the employer in good faith reasonably expects to pay for this position is $42,000 – $47,000 annually, depending on experience and qualifications.

Our benefits offering includes medical, dental, vision, and retirement benefits.

This posting is for an existing vacancy.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.