Engagement Manager

Valence; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Valence is seeking an Engagement Manager to lead the deployment of AI coaching solutions for global enterprises. This role focuses on building client relationships and driving strategic initiatives, demanding exceptional client-facing skills and a strong background in consulting or startups. Join our mission to revolutionize leadership development with generative AI.

Benefits

Strong ties to executive team

Competitive salary and equity packages

Comprehensive health coverage

Generous PTO and paid leave for parents

Work-from-home stipend

Qualifications

• 4+ years of experience in consulting, investment banking, or startups.
• Proven ability to build trust with senior stakeholders.
• Comfort with data and organization.

Responsibilities

• Build and grow strategic client partnerships.
• Lead deployment of generative AI tools in enterprise accounts.
• Deliver on strategic and commercial goals.

Skills

Client-facing skills

Problem-solving

Operational instincts

Communication

Data comfort

Bias for action

Growth mindset

Job description

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest – this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.

The Role

As an Engagement Manager at Valence, you'll be at the heart of our mission to revolutionize leadership development through generative AI. You'll work hand-in-hand with global enterprises like Coca-Cola, Nestle, General Mills, Prudential and more to deploy the first-ever AI-powered coaching solution to their teams. You will be forging relationships, driving strategic initiatives, and directly influencing the evolution of our gen AI product. We're looking for someone who can navigate the complex landscapes of Fortune 500 companies to translate the potential of AI into tangible business outcomes.

About Valence

We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential, CVS and more.

What You'll Do

• Build and grow strategic client partnerships, engaging across all levels of leadership C Suite, Executive.
• Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs.
• Deliver on strategic and commercial goals, consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process.
• Embed deeply within client organizations, becoming a programmatic partner and helping them unlock measurable value through clear use cases.
• Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities.
• Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement.
• Oversee contracting and invoicing, working hand-in-hand with our Operations team to ensure a seamless experience.
• Act as a client voice in product evolution, offering insights that help shape our roadmap and improve the user experience.
• Stay sharp in an evolving landscape—building working fluency in generative AI, trust & ethics in machine learning, and the nuances of our clients’ industries.

What We’re Looking For

• 4+ years of experience—in top-tier consulting, investment banking, or fast-paced, high-growth startups.
• Exceptional client-facing skills—with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders.
• Structured problem-solving ability—you can break down complex challenges, connect the dots, and craft solutions that drive results.
• Proven influence and execution—you know how to partner with busy executives, keep momentum across work streams, and make progress in environments where priorities shift fast.
• Strong operational instincts—including a knack for managing details that elevate the overall experience.
• Excellent communication skills—both written and verbal, with the ability to tailor your style to different audiences and settings.
• Comfort with data—especially in Excel, and the ability to organize and synthesize information to create clarity and add value.
• Bias for action—you’re self-motivated, solutions-oriented, and energized by challenges. You move quickly and don’t get discouraged by roadblocks.
• Growth mindset—you actively seek feedback and see every experience as a chance to learn and get better.
• A clear “why” for this stage and space—you’re excited by the opportunity to join an early startup at the forefront of generative AI, with a mission centered on learning, leadership, and team development.

What you'll get

• Ownership of projects and strategic priorities regardless of seniority.
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful - learning tools, hardware, office equipment, software.
• Generous PTO, company-wide R&R shutdowns and paid leave for parents.
• A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.

Learn more about us and meetourteamhere

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office at Queen and Spadina. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US and Canada.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [e-mail].