Engagement Lead

Galepartners; Toronto; Hybrid; CAD 150,000 - 175,000; Full time

Job summary

GALE, a global business agency, seeks a Senior Engagement Lead to guide senior clients with brand-led, integrated solutions. You will shape growth strategies, oversee campaigns, and collaborate across creative, strategy, and production teams to deliver measurable results.

Hybrid work is essential; the role emphasizes revenue forecasting, client governance, and deep industry knowledge, including QSR. The ideal candidate combines strategic depth with strong stakeholder management and a passion for

Qualifications

• 10+ years of account management experience in an agency environment.
• Exceptional communication and interpersonal skills with senior stakeholders.
• Strong strategic thinking and problem-solving capabilities.
• Deep understanding of brand, digital, and social ecosystems.
• QSR category knowledge or expertise.
• Strong financial acumen (forecasting, scopes, staffing models).
• Collaborative, cross-functional mindset.
• Results-driven with strong attention to detail.

Responsibilities

• Act as trusted advisor to senior clients, primary contact, and guide client success.
• Lead with consultative approach, delivering strategic insight and strong business thinking.
• Oversee annual planning, scope definition, and 1–3 year growth strategies.
• Oversee delivery of promotional windows, brand campaigns, and organic social aligned to KPIs.
• Stay current on industry trends to inform innovative client solutions.
• Collaborate with internal teams including creative, strategy, and production.
• Act as IAT lead, driving collaboration and setting direction.
• Oversee revenue performance forecasting, scopes, staffing models, and governance.
• Identify and unlock organic growth opportunities.

Skills

Account management

Strategic thinking

Communication

Brand & digital

QSR knowledge

Financial acumen

Cross-functional collaboration

Attention to detail

Job description

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions.

We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you!

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace

Senior Engagement Lead

We are looking for a business leader who acts as a trusted advisor to senior level clients, drives client success through integrated, brand-led solutions and shapes the future direction of the clients’ businesses, with a deep understanding and curiosity of their business.

Client & Business Leadership

• Acting as a trusted advisor to senior clients serving as the primary point of contact
• Leading client by taking a consultative approach, delivering strategic insight and strong business thinking
• Leading annual planning, scope definition, and 1 - 3 year growth strategies
• Overseeing delivery of promotional sales windows, brand campaigns and organic social ensuring alignment with objectives and KPIs.
• Staying current on industry trends to inform innovative client solutions

Cross Functional Leadership

• Collaborating closely with internal teams including creative, strategy, and production
• Acting as IAT lead, driving collaboration and setting the direction

Financial stewardship:

• Accountable for revenue performance, and forecasting accuracy
• Overseeing scopes of work, staffing models, and BCR governance
• Identifying and unlocking organic growth opportunities

• 10+ years of account management experience within an agency environment
• Exceptional communication and interpersonal skills, particularly with senior stakeholders
• Strong strategic thinking and problem-solving capabilities
• A deep understanding of brand, digital, and social ecosystems
• QSR category knowledge or expertise
• Strong financial acumen (forecasting, scopes, staffing models)
• Collaborative, cross-functional mindset
• Results-driven with strong attention to detail

In order to comply with equal pay and salary transparency laws in various locations, we believe the target compensation for this role is $150,000-$175,000 per year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs. For more information on other benefits we offer, please visit https://www.gale.agency/careers

AI Disclosure: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make the final decisions. All decisions related to screening, interviewing and selection are made by our Talent Acquisition and hiring teams.

Note: Hybrid work in office is an essential function of the job.

Our Commitment to Inclusion

We believe in inclusivity and do our best work when people with diverse perspectives , backgrounds, and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Our Hiring Process

We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process will allow you to meet a range of people from various disciplines and domains both virtually and in person. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.