End User Computing Analyst (BRANTFORD)

Insight Global; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

Apotex is looking for an End User Computing Analyst to provide hands-on desktop support for corporate end users. This role covers troubleshooting hardware/software, deploying devices, supporting printers and meeting room tech, and assisting with Office 365 and VPN connectivity.

The successful candidate will work primarily through a ticketing system, providing timely updates and a strong customer experience. Strong communication and prioritization in a fast-paced environment are essential.

Qualifications

• 2+ years in Desktop Support or End User Computing or Technical Support.
• Hands-on onsite desktop support experience.
• Experience with Office 365, VPN, imaging and deployment of devices.
• Strong customer service, communication, and prioritization skills.
• Experience with ticketing systems (Remedy Helix or ServiceNow).
• ITIL Foundation Certification and CompTIA A+ would be a plus.
• Pharmaceutical or regulated environment experience is beneficial.

Responsibilities

• Provide hands-on desktop support for corporate end users.
• Configure, image, and deploy laptops/desktops; support printers and meeting room tech.
• Assist with Office 365, VPN connectivity, and remote access.
• Work through a ticketing system to resolve issues and communicate updates.
• Support executive/VIP users and manage IT assets.

Skills

Desktop Support

End User Computing

Technical Support

Office 365

Printer Support

AV/Meeting Room Support

VIP/Executive Support

SCCM

Remote Connectivity

Ticketing Systems

PowerShell/Scripting

IT Asset Management

Active Directory/Microsoft Server

Tools

SCCM

Remedy Helix

ServiceNow

PowerShell

Job description

Job Description

Apotex is looking for an End User Computing Analyst to provide hands-on desktop support for corporate end users. This individual will be responsible for troubleshooting hardware and software issues, configuring and deploying laptops and desktops, supporting printers, meeting room technology, Office 365, VPN connectivity, and providing exceptional customer service both remotely and onsite.

The successful candidate will work primarily through a ticketing system, resolving technical issues while ensuring users receive timely updates and an excellent customer experience. Responsibilities include configuring new devices, imaging and deploying computers, troubleshooting hardware and software issues, supporting executive/VIP users, maintaining IT assets, and assisting with ongoing desktop support initiatives.

This is a highly customer-focused role requiring strong technical troubleshooting skills, excellent communication, and the ability to prioritize multiple requests in a fast-paced environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• – 2+ years of Desktop Support, End User Computing, or Technical Support experience
• – Strong hands-on onsite desktop support experience
• – Printer installation, troubleshooting, and support
• – Audio/AV and meeting room support
• – Experience supporting executive/VIP users
• – Microsoft Office 365 support
• – SCCM experience (software deployments, imaging, and device management)
• – Experience wiping, imaging, configuring, and deploying laptops and desktops
• – Experience using remote support tools (Microsoft Teams, Quick Assist, Quick Connect, or similar)
• – Experience working within a ticketing system (Remedy Helix preferred, ServiceNow or similar acceptable)
• – VPN troubleshooting and remote connectivity support
• – Strong hardware and software troubleshooting skills
• – Excellent customer service and communication skills
• – Ability to prioritize and manage multiple support requests simultaneously CompTIA A+ Certification
• – ITIL Foundation Certification
• – Experience with IT asset management or inventory management
• – Virtual Desktop Infrastructure (VDI) experience
• – Active Directory or Microsoft Server experience
• – PowerShell or scripting experience
• – Experience within a pharmaceutical or regulated environment
• – Agile or Scrum exposure