End-to-End Logistics Customer Support Specialist

Fastfrate Group

Edmonton

On-site

CAD 28,000 - 39,000

Full time

2 days ago

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Job summary

Fastfrate Group is seeking a Customer Service Representative to be the first contact for customers from booking through transit to final delivery. The role coordinates with Driver Coordinators, Planners, Sales, Traffic and Management to ensure top-tier service for each load.

The position requires a post-secondary credential, 1–2 years in customer service, and strong communication, computer, and organizational skills.

Qualifications

Post-secondary degree or diploma required.
1-2 years in customer service preferred.
Experience in transportation industry is a plus.

Responsibilities

Email external customers, shippers and consignees and internal partners.
Book pickup and delivery appointments and schedule as required.
Notify external and internal customers of late arrival.
Trace loads, inquiry about rates and capacity.
Answer incoming calls and transfer appropriately.
Data entering orders via EDI or manually inputting into the system.
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed.
Supply accurate information/updates through online portals for various customers and weekly reporting.
Trouble shoot problems including rescheduling and cancellation of loads.
Performs other duties as required.