Employee Support Clerk

County of Wellington; Fergus; On-site; CAD 64,000 - 75,000; Full time

Benefits offered by this job

Long Term Disability

Life Coverage

Critical Illness

Extended Health Care

Dental Care

OMERS pension

Job summary

The County of Wellington’s Wellington Terrace Long Term Care Home is seeking an Employee Support Clerk to support onboarding, reception, and staff administration on-site in Centre Wellington, Ontario. Reporting to the Assistant Administrator, you will play a key role in welcoming new staff and coordinating onboarding with Nursing leadership.

Hours are 37.5 per week, 8:30 am–4:30 pm, on-site. The role includes maintaining system access, preparing monthly reports, and ensuring a positive

Qualifications

• One year college certificate in office procedures, office administration or a related field.
• Minimum two years of experience or equivalent in office administration.
• Excellent computer skills in Microsoft Office applications such as Word and Excel.
• Knowledge of JD Edwards, Kronos and SAP SuccessFactors is preferred.
• Police Vulnerable Sector Check required upon hire.

Responsibilities

• Represents Wellington Terrace by adhering to Code of Conduct and promoting a healthy, respectful workplace.
• Onboard new staff and support onboarding processes across the home.
• Maintain staff records, access, and payroll-related tasks; assist with education and orientation.
• Prepare monthly anniversary/birthday reports and staff communications for newsletters and NIUZ app.

Skills

Office administration

Microsoft Office

Staff onboarding

Customer service

Education

College certificate in office procedures

Tools

JD Edwards

Kronos

SAP SuccessFactors

Job description

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.

We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.

The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Posting ID: 2614 - this recruitment is for an existing vacancy
Department: Wellington Terrace Long Term Care Home
Division: Terrace Administration
Position Type: Full Time Regular
Work Location Requirement: Fully On-Site/In-Person
Work Location: Wellington Terrace 474 Charles Allan Way, Centre Wellington, Ontario; the County of Wellington is an employer that provides service onsite.
Work Hours: Monday to Friday, 37.5 hours per week: regular schedule is 8:30 am - 4:30 pm onsite/in-person; flexibility of hours may be required.
Vacancies: 1
Application Deadline: 10/16/2026

The following includes some of the principal responsibilities for this role and is intended to provide an overview of the position. The full scope of responsibilities is outlined in the complete job description.

BASIC FUNCTION

The Employee Support Clerk will represent Wellington Terrace at all times by ensuring adherence to the Code of Conduct and demonstrating the County of Wellington’s commitment to a healthy and safe workplace where every person is respected.

Reporting to the Long-Term Care Home Assistant Administrator the Employee Support Clerk performs all essential tasks associated with onboarding of new staff and reception

PRINCIPAL RESPONSIBILITIES

• Applies the fundamental principle (http://www.ontario.ca/laws/statute/07l08%20-%20BK1%20-%20BK1%20-%20BK1#BK1) of the Fixing Long-Term Care Homes Act, 2021 in the operation of the home.

STAFF EXPERIENCE AND ONBOARDING

• Meet with new hires on their first day and provide them a tour of the home. Introduce staff and provide them a warm welcome.
• Send staffing update email (for new and terminating employees).
• Provide staff with their FOB, waist bag, whistle, name tag, and parking pass.
• Gather signatures on the master signature list for the nursing department and maintain this list annually.
• Assist new hires to log into the network, set up multifactor authentication and their County webmail. Ensure that their FOB is working.
• Assist the employee to upload a photo to MyWell.
• Maintain locker assignments for new hires/exiting employees.
• Provide new staff with an orientation checklist and track its completion.
• Arrange education and orientation for new hires with the Resident Care Supervisors, Infection Control Nurse and the RAI Team.
• Maintain user access for departmental systems, including Point Click Care and NIUZ. Add new employees to the systems and disable access upon termination of employment.
• In collaboration with the Assistant Administrator, assign student and staff orientation in Surge learning. Track completion of education and notify staffing clerk for payroll.
• Prepare and distribute monthly anniversary/birthday reports.
• Prepare staff birthday cards monthly for the Resident Care Supervisors and nursing managers and distribute to staff.
• Maintain contact with staff after onboarding to answer any questions and ensure that they have a positive onboarding experience.
• Manage staff mail folders and distribute interdepartmental mail, as required
• Complete staff expense reports in JDE.

HEALTH AND SAFETY

• Maintain the MSDS sheets.
• Track the completion of staff N95 mask fit testing.
• In collaboration with the Infection Control Nurse, track staff vaccination of influenza. Coordinate the completion of TB skin testing.

BUSINESS OFFICE

• Perform essential backup reception duties, including answering the phone, greeting and responding to inquires from residents, families and staff.

CLERICAL SUPPORT

• Design and formats the newsletter for residents and families.
• Creates informational and fun posts to show on the NIUZ app and Telemetry TV as assigned
• Provide clerical support for departmental managers.

STAFFING

• Provides coverage for the staffing clerk as required

MINIMUM QUALIFICATIONS

• One year college certificate in office procedures, office administration or a related field.
• Minimum two years of experience or equivalent in office administration.
• Excellent computer skills in Microsoft Office applications such as Word and Excel.
• Knowledge of JD Edwards, Kronos and SAP SuccessFactors is preferred.
• Previous office experience in a long-term care setting is an asset.
• Police Vulnerable Sector Check required upon hire.

Pay Range: $64,057.50 - $74,919.00 (2026 Non-Union Compensation Grid)
Benefits: Long Term Disability, Life Coverage, Accidental Death and Dismemberment, Critical Illness, Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.
Pension: Ontario Municipal Employees Retirement System (OMERS); enrolment mandatory.
Medical Responsibility Time: Prorated and accrues at 0.5 days/month. Short Term Disability: 17 weeks coverage at 75% or 100% of pay, based on length of service.
Vacation: Accrues to start at three weeks/annum; increases based on length of service.
Mileage: If applicable, as per CRA allowances.

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.