Employee Experience Program Lead — Hybrid

Servus Credit Union; Red Deer; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Performance-based incentive pay

Training & Development Opportunities

Career advancement potential

Flexible work options

Employee volunteer program

Job summary

Servus Credit Union is seeking an Employee Experience Program Manager to join our People and Culture team. This hybrid role offers flexibility to work from our Calgary, Edmonton, or Red Deer offices about 8 times per month.

Reporting to the Director Culture and Employee Experience, you will design, implement, and manage programs across the employee journey—onboarding, development, recognition, and more—driving engagement and belonging in a values-driven environment.

Qualifications

• Minimum 5 years of progressive human resources experience specifically around the employee journey, employee experience, and listening campaigns.
• Experience in analyzing data, designing and implementing surveys and programs.
• Broad experience as a Project Manager on a range projects utilizing agile project management and design thinking
• Proficiency with HR information systems and the Microsoft Office Suite.

Responsibilities

• Design and deliver employee experience programs that support key moments across the employee journey.
• Bring employee voices into program design through feedback, data, insights, and human-centered design practices.
• Lead innovative initiatives, programs, and events from concept to launch, ensuring employees are at the heart of every decision.
• Create meaningful recognition experiences and events that celebrate accomplishments, reinforce our values, and strengthen our culture.
• Oversee and continuously improve our recognition and rewards programs, platforms, and processes.
• Partner with leaders and teams across Servus to build engaging, impactful, and sustainable employee programs.
• Turn data and employee feedback into actionable insights that enhance engagement, recognition, retention, and overall experience.
• Develop communications, events, resources, and learning materials that help employees and leaders confidently engage with our programs.
• Manage vendors, budgets, partnerships, and program performance to ensure exceptional experiences and measurable results.
• Evaluate, enhance, and evolve programs over time to meet changing employee and business needs.
• Facilitate workshops, conversations, and stakeholder engagement activities that help uncover opportunities and co-create solutions.

Skills

Employee experience

Data analysis

Agile project management

Microsoft Office

Education

Bachelor’s degree in HR/Business/OD

HR certification (CHRP/SHRP/PHR/SPHR)

PMP designation

Tools

HRIS

Job description

Servus Credit Union is seeking an Employee Experience Program Manager to join our People and Culture team. This hybrid role offers flexibility to work from our Calgary, Edmonton, or Red Deer offices about 8 times per month.

Reporting to the Director Culture and Employee Experience, you will design, implement, and manage programs across the employee journey—onboarding, development, recognition, and more—driving engagement and belonging in a values-driven environment.