Employee Housing Coordinator & Operations Lead

Sun Peaks Resort; Sun Peaks; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Winter/Summer lift, trail and golf p p

Three weeks paid vacation

Benefits plan incl. Health Spending/EF

RRSP and DPSP

Training and development

Dining discounts

Retail discounts

Friends & family rates

Partner ski area reciprocal programs

Pay for Performance incentive

Job summary

Sun Peaks Resort is hiring an Employee Housing Coordinator & Operations Lead to manage housing operations and enhance resident experience for our staff at Sun Peaks. You will coordinate check-ins, room assignments, deposits, and records while leading resident engagement and supporting safety and policy enforcement.

The role requires 2–4 years in housing/hospitality or related fields, strong communication skills, and a valid BC driver’s license.

Qualifications

• 2–4 years of experience in housing operations, hospitality, administration, customer service, or property management.
• Proficiency with Microsoft Office applications.
• Valid BC Driver's License.
• Flexibility to work evenings, weekends, and on-call shifts.

Responsibilities

• Coordinate resident check-ins, check-outs, room assignments, transfers and key distribution.
• Maintain resident records, occupancy tracking and housing documentation.
• Administer housing agreements, deposits and related paperwork.
• Serve as the primary contact for residents and support policy enforcement.
• Coordinate resident communications and engagement initiatives.
• Support operations including maintenance requests and safety compliance.

Skills

Housing operations

Hospitality

Administration

Customer service

Property management

Microsoft Office

BC Driver's License

Evenings/weekends on-call

Education

Bachelor-level/Post-secondary in Business Administration, Hospitality, HR or related

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Employee Housing Coordinator & Operations Lead

Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Employee Housing Coordinator and Operations Lead at Sun Peaks, you’ll create a welcoming home for the vibrant team members who make our resort extraordinary. In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world-class guest experiences while embracing all that Sun Peaks has to offer.

Compensation Information: $44,000 to $50,000 per annum (depending on experience and education)

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2–4 years of experience in housing operations, hospitality, administration, customer service, or property management.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Valid BC Driver's License.
• Flexibility to work evenings, weekends, and on-call shifts as required.

Preferred Assets:

• Post-secondary education in Business Administration, Hospitality, Human Resources, or a related field.
  Experience with property management, housekeeping, or light maintenance.
• Knowledge of workplace health and safety practices.

Primary Responsibilities:

Housing Operations & Resident Experience

• Coordinate resident check-ins, check-outs, room assignments, transfers, and key distribution.
• Maintain resident records, occupancy tracking, and housing documentation.
• Administer housing agreements, deposits, and related paperwork.
• Serve as the primary point of contact for residents.
• Support policy enforcement and conflict resolution.
• Coordinate resident communications and engagement initiatives.
• Maintain inventory of housing supplies and resident items.

Property Operations & Facility Support

• Conduct routine room and building inspections.
• Coordinate maintenance requests with internal departments.
• Support cleanliness standards in units and common spaces.
• Perform light maintenance tasks.
• Assist with furniture and appliance replacement.
• Support snow removal and safe building access.
• Maintain operational logs and records.

Leadership & Operational Support

• Provide leadership support in the absence of the Employee Housing Manager.
• Participate in emergency response and health and safety initiatives.
• Support onboarding and training of team members.
• Contribute to process improvements and seasonal operations.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.