Reception and Group Services Assistant - Winter 2026/27

Sunshine Village Corporation; Banff; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

FREE staff pass

Ski & Ride – Free days & discounts

Wellness – Discounted fitness passes

Exclusive deals

And much, much more!

Job summary

Sunshine Village Corporation in Banff, AB is seeking a Reception and Group Services Assistant for Winter 2026/27. You will be the face of the General & Executive Offices and support groups and events at the resort.

The role covers reception duties, group services coordination, and essential administrative tasks, including tickets, payments, and daily reports. You will collaborate with multiple departments and report to the Reception & Group Services Supervisor.

Qualifications

• Post-secondary education in business preferred.
• Strong English communication and organizational skills required.

Responsibilities

• Serve as the face of the General & Executive Offices and support groups and events at the resort.
• Manage reception processes, tickets, logs, and correspondence.
• Coordinate group functions, payments, and meet-and-greet for guests.
• Prepare revenue/cash reports daily and support end-of-day procedures.

Skills

Customer service

Time management

English communication

Education

Post-secondary education in business

Tools

Microsoft Office

Job description

Reception and Group Services Assistant - Winter 2026/27

Banff, AB, Canada

Job Description

Posted Sunday, August 16, 2026 at 8:00 AM

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

D escription:

The Reception & Group Services Assistant plays a visible role, serving as the face of the General & Executive Offices while assisting with groups and events at the Resort. Reporting to the Reception & Group Services Supervisor, and collaborating with all departments, this role also supports the VP Sales & Marketing.

Essential Functions:

Reception:

• Manage and oversee all processes, correspondence, and appointments at the Reception desk.
• Handle the issuance and tracking of Contra, Corporate, Contractor, and Complimentary Tickets.
• Perform a broad range of administrative duties, answering calls, transcribing voicemails, responding to emails, and maintaining various logs, statistics, reports.
• Collect and organize information and requirements for potential and upcoming events, ensuring critical path components are maintained.
• Support the VP with management of events and corporate accounts.

Group Services:

• Collaborate with the Group Coordinator as the on-mountain contact for groups transferred from Business Development and Group Sales teams, ensuring a seamless group experience from arrival to departure.
• Coordinate group functions, process payments, and manage product distribution. Prepare tickets, vouchers, and facilitate the "meet and greet" process, reviewing itineraries and serving as a knowledgeable Resort guide.
• Aid in event setup and execution, including course arrangement, start lists, and prizing.
• Maintain consistent communication with groups before and during their Resort visit.

Administrative Functions:

• Ensure accurate and timely documentation of meetings, schedules, reports, incident reporting, and health and safety hazard assessments.
• Prepare and review group forms and internal function sheets.
• Generate comprehensive and precise revenue and cash reports on a daily basis.
• Complete end-of-day system procedures, including nightly processing.
• Adhere to and communicate company initiatives, policies, and procedures.

Other duties may be requested and assigned periodically.

Experience/Requirements:

• Post-secondary education in business is preferred, relevant experience will be considered.
• Industry experience, primarily in ticketing, sales, groups management, and customer service, is preferred.
• Positive, mature, and professional attitude.
• Must be organized, take initiative, and be able to work independently and collaboratively.
• Willingness to work flexible schedules, including weekends, holidays, and extended hours.
• Maintain composure under pressure, demonstrate patience and effective time management.
• Proficient communication skills in English, written and verbal.
• Ability to maintain confidentiality.
• Uphold professionalism while representing the company on and off duty.
• Effectively provide support and assistance to coworkers and a variety of guests, including children.
• Attend and actively participate in meetings and training inside and outside of the department.
• Must be neat, alert, punctual and dependable.
• Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint) an asset.

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• Some uniform pieces are provided. A business casual approach under the Grooming Policy is required.
• Given the handling of sensitive information, this role must adhere to high standards of professionalism and confidentiality.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!