Employee Care Advisor (Accommodations)

Paladin-Airport-Security-Services; Richmond; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Diverse workforce

Accommodation for people with disabil­

Job summary

Paladin Airport Security Services in Metro Vancouver is seeking an Employee Care Advisor (Accommodations) to manage accommodation and RTW cases from initial assessment through implementation and closure. You will partner with Operations, Scheduling, Training and CATSA to confirm feasible accommodations that fit employees' abilities and business needs.

The role requires strong communication, attention to detail, and experience with disability management and labour relations within a unionized

Qualifications

• Post-secondary education in Human Resources, Labour Relations, Disability Management, Occupational Health, Business Administration, or a related field.
• 2–3 years of progressive HR experience including accommodation, employee relations, or attendance management.
• Experience in unionized or aviation/security settings is an asset.
• Knowledge of Human Rights legislation and Canada Labour Code.

Responsibilities

• Act as a key point of contact for accommodation matters within the Employee Care function.
• Manage accommodation and RTW cases end to end from assessment through implementation and closure.
• Collaborate with Operations, Scheduling, Training, and CATSA to confirm feasible accommodations.
• Work with Labour Relations on cases involving collective agreements or grievances.
• Consult with People & Culture leadership on complex or sensitive cases.
• Communicate with employees in a respectful, clear, and timely manner about requirements and next steps.
• Maintain confidential case files and develop case summaries for leadership.
• Contribute to training for managers on accommodation and RTW responsibilities.

Skills

Attention to detail

Strong communication

Independent work

Team collaboration

Education

Post-secondary education in HR/Disability Management/ Labour Relations

Tools

Microsoft Office

Job description

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

The Employee Care Advisor (Accommodations) manages employee accommodation and Return-to-Work (RTW) cases from initial assessment through implementation, monitoring, and closure. Working within a federally regulated, unionized environment and reporting to the Director, People & Culture, this role partners with employees, leaders, and internal and external stakeholders to find practical accommodation solutions that balance each employee's functional abilities with the operational requirements of the business.

Key Responsibilities

• Act as a key point of contact for accommodation matters within the Employee Care function
• Manage accommodation and RTW cases end to end, from initial assessment through implementation, monitoring, and closure
• Partner with Operations, Scheduling, Training, and CATSA (Canadian Air Transport Security Authority) to confirm that proposed accommodations can be implemented effectively
• Work with Labour Relations where an accommodation intersects with a collective agreement, grievance, discipline, attendance management, or other labour relations matters
• Consult with People & Culture leadership on complex or sensitive cases
• Communicate with employees in a respectful, clear, and timely manner about accommodation requirements and next steps
• Maintain appropriate communication with unions and employee representatives
• Work with external medical, occupational health, workers' compensation, and other service providers as required
• Maintain accurate, timely, and confidential case files, including assessments, discussions, decisions, follow-ups, and accommodation plans
• Ensure medical information is stored separately and accessed only by those with a legitimate business need
• Maintain case management trackers and systems, and prepare case summaries and reports for leadership
• Support a consistent approach to accommodation across locations while assessing each employee's circumstances individually
• Contribute to training for managers and leaders on accommodation and RTW responsibilities
• Monitor trends and provide recommendations to Employee Care leadership
• Champion PASS's C.A.R.E. culture and participate in projects that improve the employee experience
• Other duties as needed

Qualifications

• Post-secondary education in Human Resources, Labour Relations, Disability Management, Occupational Health, Business Administration, or a related field
• A minimum of 2 to 3 years of progressive experience in Human Resources, disability management, accommodation, employee relations, attendance management, or a related field (experience in a unionized or aviation/security setting is an asset)
• Experience working with medical restrictions, functional abilities, and workplace accommodations
• Strong understanding of accommodation and RTW principles, Human Rights legislation, and the Canada Labour Code
• Experience working with collective agreements and Labour Relations
• Experience with workers' compensation and occupational health processes
• Exceptional attention to detail and organizational skills
• Proven ability to work in a fast-paced, high-volume environment
• Strong verbal and written communication skills, with the ability to adapt to different audiences while maintaining diplomacy and confidentiality
• Able to work independently with minimal supervision and collaboratively in a team environment
• Proven ability to build relationships and gain buy-in across diverse teams and stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Able to obtain a Transportation Security Clearance (TSC) and Federal Security Clearance

#PASS1A

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?”) s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.