Emergency Communications Specialist – 18-Month Temp

ATCO; Edmonton; On-site; CAD 63,000 - 86,000; Full time

Benefits offered by this job

Hourly wage: CAD 35.83

6% vacation pay

Career growth opportunities

Temporary position with potential for

Opportunities for advancement withinAT

Job summary

ATCO Gas & Pipelines in Edmonton, AB seeks an Emergency Communications Representative for an approximately 18‑month assignment. You will support field personnel, internal departments, emergency services, and external agencies using operational systems and sound judgement.

Responsibilities include analyzing emergency requests, directing resource deployment, and providing timely pre‑arrival instructions while maintaining professional communication under pressure.

Qualifications

• Grade 12 or equivalent is required.
• Emergency Response Communication Certificate from a recognized post‑secondary institution OR a minimum of 2 years’ experience in emergency communications.
• Strong computer skills; using multiple monitors and systems simultaneously is required. Proficiency in Microsoft Office Suite.
• Knowledge of Maximo, OFS, and mapping software (ARC FM) would be an asset.
• Knowledge of Service Operations and Field Distribution Operations would be an asset.
• Ability to read and interpret maps and coordinates.
• Ability to provide timely, accurate, professional, customer‑orientated teamwork services while multitasking in a high‑volume work environment.
• Maintain focus, stay attentive to detail, remain calm, and make critical decisions under pressure.
• Adapt to changes, including technology, programs, and work procedures.
• Strong record keeping and documentation skills, and ability to work under minimal supervision.
• Exceptional verbal and written communication abilities, with a focus on clarity, professionalism, and customer service.
• Time management and organizational skills with ability to coordinate and prioritize workload and meet deadlines, including heavy workload.
• Ability to perform shift work on a 24/7 rotating schedule, up to 12 hours per shift.
• May be called out to assist in emergencies on a 24‑hour basis.
• Safety‑Sensitive position with pre‑employment requirements.

Responsibilities

• Receive, analyze, and prioritize emergency requests through multiple channels and deploy resources promptly.
• Review, assign, and complete requests from other internal departments.
• Provide pre‑arrival and post‑dispatch instructions to callers.
• Respond to Work Alone Program monitoring notifications in a timely fashion.
• Direct the deployment of resources efficiently and effectively.
• Provide timely communications, liaison services, and interdepartmental coordination.
• Communicate with emergency services and other utilities in a timely manner.
• Record and transmit information as received via phone, email, radio, etc.
• Support coordination of operations and monitor company personnel usage.
• Create and/or assign work orders with complete information.
• Use mapping software to locate emergencies.
• Engage Supervisor or Senior on-call as required.
• Provide on-the-job training as required.
• Communicate professionally with the public and treat all callers without judgment or discrimination.
• Represent ATCO in a professional and respectful manner.
• Perform other duties as required.

Skills

Emergency communications

Multitasking

Customer service

MS Office

Education

Grade 12 or equivalent

Emergency Response Communication Certificate

Tools

Maximo

OFS

ARC FM

Job description

ATCO Gas & Pipelines in Edmonton, AB seeks an Emergency Communications Representative for an approximately 18‑month assignment. You will support field personnel, internal departments, emergency services, and external agencies using operational systems and sound judgement.

Responsibilities include analyzing emergency requests, directing resource deployment, and providing timely pre‑arrival instructions while maintaining professional communication under pressure.