Onsite Administrative Assistant – Public Sector (Edmonton)

emergiTEL Inc.; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

emergiTEL Inc. in Edmonton, Alberta is seeking an Administrative Assistant – Intermediate to support managers and staff with a range of clerical tasks.

This 12-month contract is 100% onsite at the Forestry Building, 9920 108 St, Edmonton, and starts ASAP. Ideal candidates have 2–4 years of experience in administrative roles, strong communication, data entry, and a solid command of MS Office; public sector or credential processing exposure is an asset.

Qualifications

• High school diploma or equivalent required.
• College diploma or university degree in Business Administration, Office Administration, or related is an asset.
• 2–4 years of administrative, clerical or client-service experience.
• Experience with data entry, records management, and file maintenance is an asset.
• Experience with credential processing or credential assessment is an asset.
• Experience in public sector or regulated environments is an asset.
• Experience with CCIS and ECDS or similar case management systems is an asset.
• Strong written and verbal communication skills and ability to explain policies clearly.

Responsibilities

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; manage high call volumes and de-escalate situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
• Assess Canadian and international credentials against Alberta Child Care Staff Certification standards.
• Review programs of study and make certification decisions or recommendations in alignment with policy.
• Manage first level certification appeals and verify staff qualification exemptions.
• Enter, maintain, and review client data in CCIS and ECDS; verify documents for completeness.
• Provide administrative support including file management, scanning, data entry, and correspondence.
• Support training of new assessors and reassessments; assist with program materials.

Skills

Communication skills

De-escalation skills

Attention to detail

Organizational skills

Time management

Teamwork

Education

High school diploma

College/university degree asset

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job description

emergiTEL Inc. in Edmonton, Alberta is seeking an Administrative Assistant – Intermediate to support managers and staff with a range of clerical tasks.

This 12-month contract is 100% onsite at the Forestry Building, 9920 108 St, Edmonton, and starts ASAP. Ideal candidates have 2–4 years of experience in administrative roles, strong communication, data entry, and a solid command of MS Office; public sector or credential processing exposure is an asset.