Emergency Telecommunications Operator

Strathcona County; Alberta; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Extended health and dental coverage

Health and wellness spending account

Life and disability insurance

Retirement and pension programs

Earned day off program

Employee and family assistance program

Job summary

Strathcona County seeks an Emergency Telecommunications Operator to support public safety by calmly handling 911 and non‑emergency calls, dispatching services, and monitoring police communications. You will gather information, guide clients to resources, and perform data entry in RCMP systems, CPIC requests, and file maintenance.

Applicants should have post-secondary education or an Emergency Communications and Response certificate, RCMP software proficiency, and the ability to work

Qualifications

• Post-secondary education or certificate in Emergency Communications and Response with four years of related experience.
• Proficiency using RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS).
• PROS End Users certification is an asset.
• Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statutes, municipal bylaws, the Canadian legal system and court documents.
• Strong interpersonal and communication skills (verbal and written).
• Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity.
• Excellent time management and decision-making skills, with the ability to multi-task under stressful conditions.
• Ability to work independently, as well as part of a team.

Responsibilities

• First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines
• Gathers and distributes information, and monitors radio and telephone communication
• Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
• Receive, dispatch and prepare files, as well as process complaints and inquiries
• Perform data entry into RCMP and Enforcement Services data systems
• Add, modify, remove, distribute and respond to CPIC requests
• Maintain files/records and monitor building security via camera system
• Monitor and update officer status

Skills

RCMP software proficiency

Strong communication skills

Professional image & confidentiality

Multitasking under stress

Team orientation

Independent work capability

Time management

Verbal & written communication

Education

Emergency Communications and Response certificate

Post-secondary education

Tools

PROS

CPIC

ROADS

JOIN

CIIDS

ROSS

Job description

Make a difference when it matters most. As an Emergency Telecommunications Operator, you serve on the front lines of public safety, providing calm, professional support during emergencies and non-emergency events. By rapidly assessing situations, collecting essential information, dispatching emergency services, and monitoring police communications, you play a vital role in keeping the community safe.

Key Responsibilities:

• First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines
• Gathers and distributes information, and monitors radio and telephone communication
• Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
• Receive, dispatch and prepare files, as well as process complaints and inquiries
• Perform data entry into RCMP and Enforcement Services data systems
• Add, modify, remove, distribute and respond to CPIC requests
• Maintain files/records and monitor building security via camera system
• Monitor and update officer status

Qualificationsand Skills:

• Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
• PROS End Users certification is an asset
• Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statutes, municipal bylaws, the Canadian legal system and court documents
• Strong interpersonal and communication skills (verbal and written)
• Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
• Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
• Ability to work independently, as well as part of a team

Conditions of Employment:

• Ability to obtain an RCMP Enhanced Reliability Security Clearance

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County:

(depending on position)

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.