Emergency Telecommunications Operator

Culture Alberta; Alberta; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental coverage

Wellness spending account

Life and disability insurance

Retirement and pension programs

Earned day off program

Employee assistance program

Job summary

Strathcona County is seeking an Emergency Telecommunications Operator to provide calm, professional support during emergencies and events. The role involves rapid situation assessment, information gathering, dispatching emergency services, and monitoring police communications.

Responsibilities include handling 911 and other lines, data entry, CPIC requests, and maintaining records. Proficiency in RCMP systems is required, with a focus on accuracy and confidentiality in high-stress situations.

Qualifications

• Post-secondary education or certificate in Emergency Communications and Response with 4+ years related policing experience.
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS).
• PROS End Users certification is an asset.
• Knowledge of RCMP/Strathcona County policies, procedures, statutes, and the Canadian legal system.
• Strong communication skills and ability to maintain confidentiality.
• Ability to stay composed and exercise judgement under stress.
• Ability to work independently or in a team.

Responsibilities

• First response to incoming 911/Complaint/Administrative lines.
• Gather, monitor, and distribute information via radio/phone.
• Provide clients with advice and direction to resources; respond to after-hours help line.
• Receive, dispatch, and prepare files; process inquiries.
• Data entry into RCMP/Enforcement Services data systems.
• Handle CPIC requests; maintain building security via cameras.
• Monitor officer status and update accordingly.

Skills

Interpersonal skills

Communication skills

Time management

Teamwork and independence

Education

Emergency Communications certificate/education

Tools

PROS

CPIC

ROADS

JOIN

CIIDS

ROSS

PROS End Users cert

Job description

Make a difference when it matters most. As an Emergency Telecommunications Operator, you serve on the front lines of public safety, providing calm, professional support during emergencies and non-emergency events. By rapidly assessing situations, collecting essential information, dispatching emergency services, and monitoring police communications, you play a vital role in keeping the community safe.

Key Responsibilities

• First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines
• Gathers and distributes information, and monitors radio and telephone communication
• Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
• Receive, dispatch and prepare files, as well as process complaints and inquiries
• Perform data entry into RCMP and Enforcement Services data systems
• Add, modify, remove, distribute and respond to CPIC requests
• Maintain files/records and monitor building security via camera system
• Monitor and update officer status

Qualificationsand Skills

• Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
• PROS End Users certification is an asset
• Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statutes, municipal bylaws, the Canadian legal system and court documents
• Strong interpersonal and communication skills (verbal and written)
• Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
• Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
• Ability to work independently, as well as part of a team

Conditions of Employment

• Ability to obtain an RCMP Enhanced Reliability Security Clearance

Who We Are

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.