EMEA Senior Services Engagement Leader (Remote)

GitLab; Canada; Remote; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Growth and Development Fund

Home office support

Parental leave

Equity Compensation

Job summary

A leading DevSecOps platform company is seeking a Senior Professional Services Engagement Manager for EMEA to drive customer success through structured professional services engagements. The role requires building trusted relationships with technical leaders, conducting discovery sessions, and designing proposals that align with customer objectives. Strong communication, negotiation skills, and a solid understanding of the software development lifecycle are essential. The position supports a fully remote setting with significant autonomy.

Qualifications

• Experience structuring and selling professional services engagements in EMEA.
• Ability to connect technical solutions to measurable outcomes.
• Comfort in working cross-functionally with various teams.

Responsibilities

• Build trusted advisor relationships with customers.
• Conduct discovery sessions to understand customer needs.
• Design outcome-oriented services proposals.

Skills

Structured professional services engagements

Effective communication

Negotiation skills

Problem-solving skills

Software development lifecycle understanding

Job description

A leading DevSecOps platform company is seeking a Senior Professional Services Engagement Manager for EMEA to drive customer success through structured professional services engagements. The role requires building trusted relationships with technical leaders, conducting discovery sessions, and designing proposals that align with customer objectives. Strong communication, negotiation skills, and a solid understanding of the software development lifecycle are essential. The position supports a fully remote setting with significant autonomy.