Ellen McGreal-Executive Director / Property Manager

Co-operative Housing Federation; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A non-profit housing co-operative in Scarborough is seeking an experienced, community-minded Executive Director / Property Manager to provide strong operational leadership, support our staff team and help strengthen our systems and day-to-day housing operations.

Reporting directly to the Board of Directors, the Executive Director / Property Manager provides overall operational leadership, including staff management, financial and administrative oversight, property and maintenance management,

Qualifications

• Leadership experience in non-profit housing, property management, or related environment.
• Experience supervising staff and providing performance feedback.
• Ability to deliver excellent service to diverse communities.
• Strong relationships with community organizations and stakeholders.
• Strong organizational, financial-management, and problem-solving skills.

Responsibilities

• Lead and supervise administrative, maintenance and cleaning staff with clear direction.
• Oversee day-to-day operations, priorities, deadlines and Board directives.
• Oversee maintenance, repairs, emergencies and property standards.
• Manage budgets, financial reporting and housing charges with stakeholders.
• Support member services, occupancy matters and community-building initiatives.
• Implement Board decisions and provide timely reports and recommendations.
• Ensure confidential, well-documented operations and risk management.

Skills

Leadership

Staff supervision

Financial management

Strategic planning

Communication

Community partnerships

Governance liaison

Job description

EXECUTIVE DIRECTOR / PROPERTY MANAGER
Non-Profit Housing Co-operative | Scarborough, Ontario

Employment: Full-time
Reports to: Board of Directors
Supervises: Administrative, Maintenance and Cleaning Staff

Position Summary

A non-profit housing co-operative in Scarborough is seeking an experienced, community-minded Executive Director / Property Manager to provide strong operational leadership, support our staff team and help strengthen our systems and day-to-day housing operations.

Reporting directly to the Board of Directors, the Executive Director / Property Manager provides overall operational leadership, including staff management, financial and administrative oversight, property and maintenance management, member services, community partnerships and implementation of Board direction.

We are looking for a strong people leader and relationship builder who can develop an effective staff team, create strong operational systems, provide excellent service to a diverse membership and build productive relationships with community organizations and housing-sector partners.

We welcome candidates with strong transferable leadership experience from non-profit housing, property management, community services and other non-profit environments.

Key Responsibilities

Staff & Operations

• Lead and supervise the Co-op’s administrative, maintenance and cleaning staff, providing clear direction, support, coaching and performance feedback.
• Oversee day-to-day operations and ensure priorities, deadlines and Board directives are effectively followed through.

Property & Maintenance

• Oversee maintenance, repairs, emergencies, inspections, preventive maintenance and overall property standards.
• Coordinate contractors, trades and service providers and ensure work is completed effectively and cost-efficiently.

Financial & Administrative Management

• Work with the Board on operating and capital budgets and provide regular financial and operational reporting.
• Oversee housing charges, arrears, RGI/subsidy administration, invoices, payments, records and office systems, ensuring required corporate, financial and housing-sector reporting is accurate and completed on time.

Members & Community

• Ensure excellent, respectful and responsive service to the Co-op’s diverse membership, including effective management of member concerns, communications and occupancy matters.
• Support vulnerable members by connecting them with appropriate community services and resources and develop productive relationships with community organizations and partners.
• Support Co-op meetings, events and community-building initiatives.

Board & Governance

• Implement Board decisions, policies and directives and provide the Board with timely information, reports and recommendations.
• Support effective governance, including Board and member meetings, administration of the Co-op’s bylaws and policies, and relationships with legal counsel, insurers, government agencies and housing-sector partners.

Overall Accountability

• Ensure Co-op operations are well organized, appropriately documented and compliant, while identifying significant financial, staffing, property or operational matters requiring Board attention.
• Maintain confidentiality, exercise sound professional judgment and ensure operational matters are followed through to completion.

Required Qualifications & Experience

• Relevant leadership experience in non-profit, housing, property management, community services or a related environment.
• Demonstrated experience supervising and developing staff, including setting expectations, providing feedback and addressing performance concerns.
• Demonstrated ability to provide excellent service to diverse communities and effectively manage sensitive or challenging situations.
• Experience building productive relationships with community organizations, agencies and other stakeholders.
• Strong operational, organizational and financial-management skills, including the ability to manage competing priorities and ensure follow-through.
• Strong communication, problem-solving and conflict-resolution skills, with the ability to work effectively with a volunteer Board of Directors, staff and community members.

Preferred Qualifications & Experience

• Experience in non-profit or co-operative housing and/or residential property management.
• Knowledge of co-operative governance and Ontario’s non-profit housing sector.
• Experience with RGI/subsidy administration, arrears and housing financial processes.
• Familiarity with housing-sector organizations such as CHF Canada, CHF Toronto and the Agency for Co‑operative Housing.

Working Requirements

This is a full-time, on-site leadership position in Scarborough, Ontario.

Some evening and weekend availability is required for Board and member meetings, community events, emergencies and other operational requirements.