Housing Services Coordinator (2026-360-HHS)

WoodGreen Community Services; Toronto; Hybrid; CAD 57,000 - 58,000; Full time

Job summary

WoodGreen Community Services in Toronto is seeking a Housing Services Coordinator to manage daily operations of subsidized housing sites, ensuring tenancy standards and administrative duties are met. You will report to the Manager, Tenant Resolutions and Housing Operations and support eviction prevention initiatives.

Responsibilities include intake coordination, lease administration, rent collection, and tenant engagement to foster a safe, inclusive housing community and collaborate with service

Qualifications

• Bachelor’s degree in social services or related field.
• Understanding of tenancy/housing acts and accessibility.
• Experience with tenant relations and community development.

Responsibilities

• Manage daily housing site operations, including property management and admin duties.
• Administer leases, rent collection, and unit turnover in subsidized housing.
• Facilitate tenant engagement, problem resolution, and community standards.
• Develop community programs and support eviction prevention efforts.
• Coordinate with external agencies to support tenants’ needs.

Skills

Communication skills

Interviewing

Analytical thinking

Problem solving

Group facilitation

Independent work

Team collaboration

Education

Bachelor’s Degree in Social Services or related field

Job description

Employment Type: Contract Hourly (12 months), Bargaining Unit

Work Hours: 35 hours/week (M-F 9am-5pm)

Work Setting: Exclusively Onsite, 1076 Bathurst Street, Toronto, ON

Salary: External Rate:G7 - $56,802.64
Internal Rate: G8 - $57,961.88

Application Deadline: September 23, 2026 by 11:59 pm

Competition #2026-360 HHS

Housing Services Coordinator (2026-360-HHS)

Employment Type: Contract Hourly (12 months), Bargaining Unit

Work Hours: 35 hours/week (M-F 9am-5pm)

Work Setting: Exclusively Onsite, 1076 Bathurst Street, Toronto, ON

Salary: External Rate:G7 - $56,802.64
Internal Rate: G8 - $57,961.88

Application Deadline: September 23, 2026 by 11:59 pm

Program Overview – Housing Operations East - Housing & Homelessness Services

The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.

Job Overview

This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing site (s) and isresponsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.

What You Will Do

Property Management Responsibilities:

• Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
• Facilitate intake management; background checks, generate leases, and orientation.
• Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

Housing Administration & Tenant Relations Responsibilities:

• Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
• Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Provide tenants with necessary housing information, including their rights and responsibilities.
• Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Work with tenants through issues that impact security of housing.
• Identify and address barriers to tenants maintaining their tenancy.
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Act as a service broker, a mediator, and a link with other agencies to support tenants.

Community Development Programming:

• Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
• Assess social recreational needs of tenants.
• Work with a team to plan and deliver community programs.

What You Bring to the Team

• Bachelor’s Degree in Social Services, or a related field.
• 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration, rent collection, and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

What Will Set You Apart

• Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Knowledge of client centered, feminist, and anti-oppressive frame works.
• Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
• Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
• Strong interview, assessment, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in cooperation with others

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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