Medical Office Manager

Altis Recruitment; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare clinic in Ottawa is seeking an Office Manager to oversee daily operations and support staff. This permanent full-time role requires leadership experience in a clinical setting, excellent communication skills, and the ability to manage multiple tasks effectively. The Office Manager will ensure efficient workflow and compliance with regulations while also providing hands-on support as needed.

Qualifications

• Minimum 5 years of experience in a medical clinic setting.
• Proven leadership, supervisory, or management experience.
• Strong understanding of clinic operations and billing procedures.

Responsibilities

• Supervise and support a team of 6 administrative staff.
• Monitor and adjust workflow to improve clinic efficiency.
• Perform Medical Office Assistant tasks when needed.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

Post-secondary education in a related field

Tools

EMR (Telus PS Suite)

Job description

Our client in the healthcare industry is hiring for an Office Manager to join their busy family medicine clinic. This role is ideal for a professional with leadership experience in a clinical setting who enjoys wearing multiple hats. The Office Manager will be responsible for overseeing daily administrative operations, training and supporting clinic staff, and ensuring efficient workflow across the team. This position also includes hands-on support as a medical office assistant (MOA) when needed and may involve some evening or weekend hours as required.

Location & Work Model : Fully on-site in Ottawa

Schedule : 37.5 hours per week, Monday to Friday, with one monthly evening shift and one monthly Saturday morning shift

Duration : Permanent full-time opportunity

Key Responsibilities

Supervise and support a team of 6 administrative staff, including scheduling and ongoing training

Participate in the onboarding and hands-on training of new hires, ensuring cross-coverage across all roles

Evaluate staff performance and provide constructive feedback

Monitor and adjust workflow to improve clinic efficiency

Maintain staff schedules at least two weeks in advance and report hours to the bookkeeper for payroll

Perform Medical Office Assistant (MOA) tasks to stay directly familiar with daily operations and provide support during periods of overflow

Coordinate ordering of medical and office supplies while monitoring clinic expenses

Oversee compliance with privacy regulations and occupational health and safety policies

Ensure accurate and timely maintenance of patient records and reconciliation of billing and insurance reports

Organize and lead periodic staff meetings and report operational updates to the physician team

Utilize and troubleshoot clinic software systems, including EMR (Telus PS Suite) and the clinic's phone system

Qualifications & Requirements

Minimum 5 years of experience in a medical clinic setting (family medicine preferred)

Proven leadership, supervisory, or management experience

Strong understanding of clinic operations, EMR systems (Telus PS Suite experience an asset), and billing procedures

• Excellent interpersonal and communication skills, with a collaborative and proactive mindset

Highly organized and adaptable, with strong problem-solving abilities

Comfortable handling both front-line administrative work and behind-the-scenes operations

Post-secondary education in a related field is an asset but not mandatory

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.