Medical Office Manager

RESTORE MEDICAL CLINICS INC; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading healthcare clinic in Ottawa is seeking a Medical Office Manager to coordinate medical services. The role involves managing patient inquiries, scheduling, billing, and ensuring compliance with healthcare regulations. Ideal candidates will have strong leadership and organizational skills, fluency in French and English, and experience in healthcare management.

Qualifications

• Previous experience in healthcare or related medical fields.
• Fluency in both French and English.

Responsibilities

• Coordinate medical and health services in the clinic.
• Maintain positive relations with healthcare providers and patients.

Skills

Leadership

Organizational Skills

Communication

Empathy

Education

Associate's or Bachelor's degree in Business Administration

Medical Administrative Assistant Certificate

Tools

TELUS PS Suite

QuickBooks

EMR systems

Job description

We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical and health services in our clinic.

Responsibilities :

1. Respond to and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner.
2. Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients.
3. Perform patient scheduling, inter-clinic communication, registration, medical records management, billing and collection, and cash posting.
4. Complete patient billing using EMR systems.
5. Handle telephone calls effectively.
6. Data entry and processing for physician and corporate accounts.
7. Develop, implement, and maintain office policies and procedures.
8. Maintain office services by organizing operations and procedures; prepare payroll if required; review and approve supply requisitions if required.
9. Communicate with technical support for EMR systems.
10. Ensure compliance with current healthcare regulations, medical laws, and ethics.
11. Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
12. Perform other duties as assigned.

Qualifications :

1. Previous experience in healthcare or related medical fields.
2. Fluency in both French and English, written and spoken; knowledge of other languages is an asset.
3. Experience in a managerial role.
4. Experience with TELUS PS Suite.
5. Strong leadership qualities.
6. Strong organizational skills.
7. Excellent written and verbal communication skills.
8. Knowledge of business and accounting processes, usually obtained from an Associate's or Bachelor's degree in Business Administration, Accounting, or Healthcare Administration is an asset.
9. Certifications such as Certified Medical Secretary (CMS) or Medical Administrative Assistant Certificate are assets.
10. Knowledge of medical terminology or a Basic Medical Terminology Certificate.
11. Ability to communicate effectively by telephone and in person in an empathetic and patient-centric manner.
12. Good judgment with the ability to work independently in a time-efficient manner.
13. Proficiency in word processing, spreadsheets, appointment scheduling, QuickBooks, and practice management software.
14. Ability to handle confidential information with discretion.
15. Working knowledge of OHIP codes and billing, with the ability to accurately bill and reconcile.
16. Candidates must be legally entitled to work in Canada.

Assets :

1. Valid Standard First Aid and CPR (Level C).
2. Experience working with a culturally diverse clientele.
3. Ability to speak other languages is a plus.

Company Description

Restore Medical Clinics is located at 786 Bronson Avenue (at Carling) in Ottawa. We are a fast-paced, multidisciplinary medical complex.