Customer Service Clerk

CNIB; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to changing perceptions of blindness in Canada. As a Customer Service Clerk at a SmartLife Centre, you will play a vital role in creating inclusive communities by assisting individuals with low vision. Your responsibilities will include welcoming clients, managing transactions, and providing product demonstrations. This position offers a unique opportunity to contribute to a meaningful mission while gaining valuable experience in customer service and community engagement. Be part of a diverse team committed to making a difference and fostering accessibility for all.

Qualifications

• Degree or diploma in relevant fields or equivalent work experience.
• Experience in customer service and working with the public.

Responsibilities

• Welcoming and assisting customers at the SmartLife Centre.
• Processing transactions and managing inventory.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Basic understanding of screen-readers

Proficient in Microsoft Office Suite

Education

Degree or diploma in social services

Degree or diploma in disability studies

Degree or diploma in administration

Degree or diploma in communication

Degree or diploma in technology

Degree or diploma in customer service

Job description

Temporary (Canada Summer Jobs)


Barrie, SmartLife Centres


Compensation: $17.20/hr.


Reports to: Manager, Programs and Community Engagement

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Service Clerk, Vision Mates who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Welcoming and greeting people entering the SmartLife Centre
• Assists with SmartLife Center daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for SmartLife Solutions.
• Assists with processing consumer payment transactions through CNIB's Point-of Sale System, triaging and aiding in troubleshooting defective products with consumers
• Support managing inventory, re-ordering, stock, and fulfilling customer orders
• Assists with in-person and virtual product demonstrations for high and low-tech SmartLife products.
• Assists customers with completing transactions in-person, online and over the phone
• Support with processing orders and collecting payments for client's accessing products through external funding sources.
• Provide information to clients, customers, and members of the general public about CNIB products and services
  
  
  

Requirements

Who you are:

Education and Certifications

• Degree or diploma in social services, disability studies, administration, communication, technology, customer service, or equivalent work experience
  
  
  

Experience And Qualifications

• Well-developed interpersonal and communication skills
• Basic understanding of screen-readers and assistive software
• Ability to work independently and as part of a team.
• Professional attitude, self-starter and flexible
• Experience in customer service and working with the general public
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)
• Personal or professional experience relating to blindness and sight loss is considered an asset
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset
  
  

Eligibility

This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must:

• Be between 15 and 30 years of age at the start of the employment
• Be a Canadian citizens, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.
• Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International students are not eligible participants. Recent immigrants are eligible if they are Canadian citizens or permanent residents
  
  
  

Benefits

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: May 12, 2025


Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength - we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.