Customer Support Specialist

Akitu; Ontario; Remote; CAD 40,000 - 55,000; Full time

Job summary

An innovative company is seeking a Customer Support Specialist to join their dynamic team. This role involves providing exceptional technical support and troubleshooting assistance to users of their cutting-edge software. As the first point of contact, you will ensure a seamless experience for clients, collaborating closely with the development team to resolve issues. Ideal candidates will possess strong problem-solving skills and a passion for customer service. Join a forward-thinking organization that values innovation and user experience, and help shape the future of dental practice management software.

Benefits

Dental Care

Paid Time Off

Work from Home

Bonus Pay

Qualifications

• Experience in frontline support roles handling inbound calls and emails.
• Strong computer knowledge and ability to troubleshoot software issues.

Responsibilities

• Provide technical support and troubleshooting for software applications.
• Collaborate with the development team to resolve complex issues.
• Conduct software testing to identify and resolve issues.

Skills

Customer Service

Technical Support

Problem-Solving

Communication Skills

Organizational Skills

Data Skills

Education

High School Diploma or equivalent

Tools

Ticketing System

Job description

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience, our software, Akitu One, offers a unique perspective for dentists to streamline their practice work.

The ideal candidate will be responsible for providing customer software and technical support, as well as troubleshooting assistance to users of our software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

As a Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software and will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.

Primary Responsibilities

• Provide frontline support, answering inbound client calls and emails.
• Provide technical support and troubleshooting for software applications.
• Document and track issues in a ticketing system.
• Collaborate with the development team to resolve complex issues.
• Conduct software testing to identify and resolve issues.
• Provide training and guidance to users on software features and functionality.
• Participate in on-call support rotation as needed (Saturdays).
• Maintain a high level of customer satisfaction.
• Stay up-to-date with the latest software updates and industry trends.

Qualifications & Core Competencies :

• High School Diploma, G.E.D. or equivalent.
• Experience with inbound calls and customer emails in a frontline support role.
• High organizational skills with the ability to prioritize and multi-task.
• Excellent verbal and written communication skills, along with interpersonal skills.
• Strong computer knowledge and data skills.
• Flexible, self-motivated, and quick to learn.
• Personable, patient, and professional.
• Dental experience is an asset but not required.

Location : Remotely from your home.

Schedule : Monday to Friday, with Saturdays on rotation.

Apply today! Visit our website for more information.

AKITU Inc.

Pay : From $40,000.00 per year.

Additional pay: Bonus pay.

Benefits include: Dental care, Paid time off, Work from home.