Customer Service Clerk

CNIB Foundation; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Clerk to enhance accessibility for individuals with low vision. This temporary position offers an opportunity to join a dedicated team focused on creating inclusive communities across Canada. As a Customer Service Clerk, you will engage with clients, assist with transactions, and provide information about products and services. If you are committed to making a difference and have strong interpersonal skills, this role is perfect for you. Join us in transforming the lives of those with sight loss and be part of a mission-driven organization.

Qualifications

• Degree or diploma in social services, disability studies, or related fields.
• Experience in customer service and working with the general public.

Responsibilities

• Welcoming customers and assisting with transactions at the SmartLife Centre.
• Managing inventory and fulfilling customer orders.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Basic Understanding of Screen Readers

Microsoft Office Suite

Education

Degree or Diploma in Social Services

Diploma in Disability Studies

Equivalent Work Experience

Job description

Customer Service Clerk

Temporary (Canada Summer Jobs)

Barrie, SmartLife Centres

Compensation: $17.20/hr.

Reports to: Manager, Programs and Community Engagement

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Service Clerk, Vision Mates who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Welcoming and greeting people entering the SmartLife Centre.
• Assists with SmartLife Center daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for SmartLife Solutions.
• Assists with processing consumer payment transactions through CNIB's Point-of Sale System, triaging and aiding in troubleshooting defective products with consumers.
• Support managing inventory, re-ordering, stock, and fulfilling customer orders. • Assists with in-person and virtual product demonstrations for high and low-tech SmartLife products.
• Assists customers with completing transactions in-person, online and over the phone.
• Support with processing orders and collecting payments for client's accessing products through external funding sources.
• Provide information to clients, customers, and members of the general public about CNIB products and services.

Who you are:

Education and Certifications

• Degree or diploma in social services, disability studies, administration, communication, technology, customer service, or equivalent work experience.

Experience and Qualifications

• Well-developed interpersonal and communication skills.
• Basic understanding of screen-readers and assistive software.
• Ability to work independently and as part of a team.
• Professional attitude, self-starter and flexible.
• Experience in customer service and working with the general public.
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint).
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Eligibility

This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must:

• Be between 15 and 30 years of age at the start of the employment.
• Be a Canadian citizens, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.
• Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International students are not eligible participants. Recent immigrants are eligible if they are Canadian citizens or permanent residents.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: May 12, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.