Guest Services Manager

go2HR; Tofino; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Guest Services Manager to lead their Guest Services Department. This role offers the opportunity to create an authentic west coast experience for guests while driving revenue goals and ensuring exceptional service standards. With responsibilities ranging from team development to operational management, you'll play a key role in shaping the guest experience. If you thrive in a dynamic environment and possess strong leadership skills, this is the perfect opportunity to make a significant impact.

Qualifications

• 2-4 years of hands-on experience in luxury hospitality.
• Strong leadership and communication skills to foster teamwork.

Responsibilities

• Oversee daily operations of Guest Services and manage team performance.
• Ensure guest satisfaction and streamline service delivery.

Skills

Guest Service Management

Team Leadership

Conflict Resolution

Time Management

Sales Techniques

Education

Hotel Management Degree

Hospitality Program Graduate

Tools

Skytouch

Guestfolio

Job description

• Open to International applicants with valid Canadian Work permits: Yes

As a Guest Services Manager with Long Beach Lodge Resort, you will be responsible for the overall management of the Guest Services Department. Your passion for the tourism and hospitality industry will foster an authentic, unique west coast experience for our guests. Your strong leadership capabilities and dedication to training and development will result in professional Guest Service Agents of the highest caliber.

Responsibilities & Qualifications

Duties & Responsibilities

Overseeing the daily operations of Guest Services; managing arrivals, departures, group meetings and weddings, along with balancing room inventory and achieving rate
Responsible for coaching, developing, and performance management of the Guest Services Team with an emphasis on training and teamwork
Commitment to guest satisfaction through consistent follow up on all guest issues, delivering outstanding guest service recovery
Maximize Guest Service Agents selling techniques through orientation to sales process, developing individual coaching plans, and providing resources and assistance as needed
Leading the achievement of the department’s revenue goals through motivation, promotion, and incentives in pursuit of our room nights and revenue
Monitor the appearance, standards, and performance of the Guest Service Department
Improve service delivery by streamlining procedures and removing obstacles
Ensure optimal and efficient scheduling
Strong and effective communication with other departments; partnering to ensure property-wide service standards for our guests
Supporting the Sales Manager in Revenue Management
Complete knowledge and understanding of night audit practices and procedures and include night audit staff as Guest Service Agents
Accountability of transaction errors and liaising with the Accounting Department to rectify errors
Ensuring the operational budget for Guest Services is adhered to, and all costs are controlled
Stay current on industry/competitive trends and make recommendations for improvements
Ensure that all employees are practicing health and safety work practices, are aware of our green commitments and emergency procedures

Qualifications

2 – 4 years hands-on relevant experience, ideally in luxury hospitality
Graduate of Hotel Management or Hospitality program a definite asset
Experience with Skytouch and Guestfolio is preferred
Ability to multi-task, resolve problems, handle conflict, and make decisions quickly and effectively
Excellent organization and people management skills that foster a team-centric atmosphere
Creative and resourceful
Excellent time management & organizational skills
Must present a clean and professional appearance at all times

55,000

Job Application Process

Apply today with resume and cover letter to join our team here via Indeed or at: [e-mail]