Account Manager - Personal Lines Insurance

Gallagher; Ontario; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic global brokerage team where your passion for problem-solving will shine. As an Account Manager, you'll manage client relationships, ensuring top-notch service and retention. This role offers the chance to thrive in a hybrid work environment, balancing remote flexibility with collaborative office time. With a focus on building trust and delivering expert advice, you'll play a crucial role in safeguarding clients' ambitions. Embrace the opportunity to grow within a company that values inclusion, diversity, and sustainability, all while enjoying a competitive salary and comprehensive benefits.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance

Retirement plans with company match

Employee Stock Purchase Plan

Educational reimbursement

Employee assistance programs

Gym discounts

Flexible work arrangements

Paid sick and personal days

Qualifications

• 4+ years of experience in Personal Lines Account Management.
• RIBO licensing in good standing is mandatory.

Responsibilities

• Manage a book of business and provide world-class customer service.
• Analyze accounts, handle renewals, and resolve billing issues.

Skills

Account Management

Relationship Building

Insurance Knowledge

Attention to Detail

Problem Solving

Education

RIBO License

CIP Certification

CAIB Certification

CRM Certification

Tools

SIG

EPIC

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As an Account Manager on the Personal Lines team, you will manage a book of business and work directly with clients to deliver the world-class customer service Gallagher is known for. Your responsibilities include guiding clients through policy renewals, handling policy changes, and resolving billing issues.

Work Environment: Hybrid (Agile) - We enjoy the benefits of remote work while also collaborating in our Sault Ste. Marie office in Ontario.

How You'll Make An Impact

1. Supporting a designated portfolio of clients, focusing on business retention and relationship building.
2. Analyzing accounts at renewal, placing coverage, re-marketing, and adhering to carrier binding authority.
3. Responding promptly to client inquiries to ensure quick turnaround times.
4. Identifying upselling and cross-selling opportunities, working with Account Executives to bind clients.
5. Staying updated on insurance products and policy changes to provide expert advice.

About You

• Minimum 4+ years of Personal Lines Account Management experience, preferably in a brokerage.
• RIBO licensing in good standing is mandatory.
• Willingness to pursue relevant certifications (CIP, CAIB, CRM, etc.).
• Knowledge of SIG and/or EPIC is an asset.
• Ability to thrive in a fast-paced environment, prioritizing effectively.
• Strong collaboration and relationship-building skills.
• Attention to detail and a keen eye for accuracy.

Compensation And Benefits

In addition to a competitive salary, we offer a wide range of benefits, including:

• Flexible medical & dental coverage
• Life, Dependent Life, and AD&D Insurance
• Retirement plans including RRSP with company match, TFSA, pension
• Employee Stock Purchase Plan

Other benefits include educational reimbursement, employee assistance programs, gym discounts, flexible work arrangements, paid sick and personal days, and more.

We Value Inclusion and Diversity

Inclusion and diversity are core to our values. Gallagher is committed to sustainability and supporting our communities. We embrace diverse identities and talents to better serve our clients and communities. We are an equal opportunity employer and provide accommodations upon request for candidates with disabilities.