Client Service Coordinator

Bayshore HealthCare; Brantford; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein führender Anbieter im Gesundheitswesen sucht einen Client Scheduling Coordinator, der die entscheidende Verbindung zwischen Patienten, Familien und Gesundheitsdienstleistern herstellt. In dieser spannenden Rolle werden Sie die Möglichkeit haben, einen echten Unterschied im Leben der Menschen zu machen, indem Sie professionelle Kommunikationsfähigkeiten und organisatorisches Talent einsetzen. Sie werden für die Planung und Koordination von Pflegekräften verantwortlich sein, um sicherzustellen, dass die Bedürfnisse der Klienten erfüllt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Position genau das Richtige für Sie.

Benefits

Umfassende Gesundheitsleistungen

Zahn- und Augenversicherung

Bezahlte Freizeit

Arbeitgeberfinanzierter Altersvorsorgeplan

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice, vorzugsweise im Gesundheitswesen.
• Starke Kommunikationsfähigkeiten in Englisch, sowohl schriftlich als auch mündlich.

Responsibilities

• Professionelle Kommunikation mit Patienten, Familien und Mitarbeitern.
• Zuweisung von Pflegekräften basierend auf den Bedürfnissen der Klienten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Interpersonelle Fähigkeiten

Education

Sekundarschulabschluss

Zertifikat in medizinischer Terminologie

Zertifikat in Büroverwaltung

Tools

EMR (Procura)

Microsoft Office

Windows

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Primary Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways
  
  

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth
  
  

Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
  
  

Experience And Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations
  
  

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location

ON-Brantford