Client Service Coordinator

Bayshore HealthCare; Kitchener; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen Client Service Coordinator, der eine entscheidende Rolle bei der Verbindung von Patienten, Familien und Gesundheitsdienstleistern spielt. Diese Position erfordert hervorragende Kundenservicefähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden für die Bearbeitung von Anfragen, die Planung von Dienstleistungen und die Gewährleistung einer hohen Servicequalität verantwortlich sein. Wenn Sie eine Leidenschaft für die Verbesserung der Patientenversorgung haben und in einem unterstützenden Team arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Umfassende Gesundheits-, Zahn- und Augenversicherung

Bezahlte Freizeit

Arbeitgeberbeitrag zur Altersvorsorge

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice, idealerweise im Gesundheitswesen.
• Starke Kommunikationsfähigkeiten in Englisch, sowohl schriftlich als auch mündlich.

Responsibilities

• Professionelle Kommunikation mit Patienten, Familien und Personal.
• Zuweisung von Pflegekräften basierend auf den Bedürfnissen der Klienten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Computerkenntnisse (Windows, Microsoft Office)

Organisationsfähigkeiten

Teamarbeit

Französischkenntnisse

Education

Sekundarschulabschluss

Zertifikate/Diplome in medizinischer Terminologie oder Büroverwaltung

Tools

EMR (Procura)

Microsoft Office

Job description

Join to apply for the Client Service Coordinator role at Bayshore HealthCare

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore has been a Platinum member of Canada’s Best Managed Companies Program every year since 2006 and was recognized as a Best Practice Spotlight Organization by the Registered Nurses’ Association of Ontario in 2015. It is also listed as one of Canada’s Best Employers in Forbes 2023.

Are you passionate about making a difference in patient care? Join our team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We seek professionals with excellent customer service skills, a willingness to learn, and a strong drive to showcase their scheduling abilities.

Primary Responsibilities

1. Communicate professionally with patients, families, staff, and funder organizations.
2. Process funder referrals and updates in the EMR (Procura).
3. Collaborate with Supervisors, field employees, and patients to assess service needs.
4. Assign care providers based on client needs, location, staff skills, and availability.
5. Ensure consistent caregiver assignments and service delivery.
6. Keep patients and staff informed of schedules.
7. Optimize staff schedules to meet availability and care needs.
8. Maintain accurate records in the EMR.
9. Address patient concerns promptly and follow escalation pathways.

Why Join Us?

• Make a positive impact on employees, patients, and families.
• Earn a competitive salary based on experience.
• Enjoy comprehensive health, dental, and vision insurance.
• Get paid time off to support work-life balance.
• Participate in an employer-contributed retirement plan.
• Be part of a supportive team environment.
• Opportunities for professional growth and development.

This position is to cover a 12-month maternity leave.

Education

• Secondary School Diploma.
• Completion of related certificates/diplomas such as Medical Terminology or Office Administration is preferred.

Experience and Skills

• At least two years of customer service experience, preferably in healthcare.
• Strong communication skills in English, both written and oral.
• Problem-solving skills with tact and diplomacy.
• Proficiency in computer skills (Windows, Microsoft Office, internet, EMR).
• Ability to prioritize tasks in a fast-paced environment.
• Organizational and teamwork skills; ability to work independently.
• Positive work and attendance record.
• Strong interpersonal skills and ability to build rapport.
• Advanced keyboarding and scheduling software skills, with willingness to learn.
• French language skills are an asset and required in Quebec locations.

Bayshore is committed to a safe, high-quality environment. Depending on provincial regulations, new hires may need to provide proof of vaccination against illnesses like COVID-19 and others. Accommodations will be considered in accordance with Human Rights Codes.

Our commitment to Equity, Diversity & Inclusion fosters a culture of belonging, embracing individual differences through supportive programs and policies.

Location

ON-Kitchener

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitals and Health Care