Student Services Specialist

Northeastern University; Toronto; On-site; CAD 62,000 - 97,000; Full time

Job summary

Northeastern University is seeking a Student Services Specialist for its Toronto Campus. This role involves serving as a primary contact for students, managing student services, and supporting student programming. The ideal candidate will possess strong interpersonal skills and a background in education or related fields, with a focus on enhancing the student experience.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Tuition Assistance

Retirement Benefits

Commuting Assistance

Qualifications

• Minimum 2-4 years of experience in student affairs/life.
• Experience in managing multifaceted projects.

Responsibilities

• Serve as primary contact for campus learners.
• Develop resources for student services and programming.
• Manage student data and collaborate with university departments.

Skills

Interpersonal Skills

Project Management

Communication

Analytical Thinking

Education

Bachelor's degree in Education

Master's degree preferred

Tools

Student Enrollment Databases

Job description

About the Opportunity

Student Services Specialist

Northeastern University – Toronto Campus

**Please note this is a 1-year fixed term contract position with an anticipated period between August 2025 and September 2026**

Job Description Summary

The Student Services Specialist serves as a primary point of contact for all campus learners. Assisting learners with a broad range of issues, the Student Services Specialist will develop and maintain strong relationships with a variety of offices and functional areas across the university and will be able to mobilize university resources and support effectively in response to student needs at the campus. The Specialist will have a broad knowledge of university resources as well as detailed knowledge of campus operations, student life, programs, and services available through the campus.

The position requires extensive student contact, in-person, via phone, and electronically. This position requires excellent interpersonal skills and an ability to work in a fast-paced environment to create a positive learner experience.

The main areas of responsibility are: student services and student life, student programming and leadership development, and student data management.

Key responsibilities include, but are not limited to:
• Meeting individually and in group settings with students and student leaders to offer guidance on topics related to overall student experience.
• Working with other Northeastern offices and staff members as necessary, manage and support resolution of student concerns and emergencies.
• Develop resources and trainings to ensure that the campus is prepared to address student issues.

• Support the development and ongoing operations of campus student interest groups and organizations.
• Develop and distribute student communications across multiple platforms, including a regular student newsletter and Viva Engage posts.
• Support management and delivery of student Orientation events for students in all programs and colleges.
• Develop and execute regular co-curricular events to enhance overall student experience, including events that address the needs of a large international student population.
• Support regulatory compliance functions, including distribution and auditing of student enrollment agreements.

This is an in-person role. The successful candidate will be expected to be on campus Mon-Fri.

Bachelor’s degree required in Education or related field. Master’s degree preferred with minimum of 2-4 years of experience in student affairs/life or academic fields in the higher education context. Demonstrated success in the development and implementation of managing multifaceted and dynamic projects. Must enjoy working with learners and helping to guide them through their program to graduation. Flexible, creative thinker open to new ideas and changing priorities within a fast-paced organization. Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential. The ability to be a self-starter and bring teams of individuals together in a collegial and empathetic spirit, while able to relate with individuals from diverse backgrounds. Ability to think and act both analytically and strategically. Experience working with a student enrollment and registration databases is an asset. Finally, the individual must be able to work independently and be an integral member of a team.

Job Description

40%Student Services

• Serve as a first point of contact for all campus learners.

• Serve as a point person for student concerns and crises; triage and identify the core issues that the student is having to guide the student through the various campus units in order to streamline issue resolution.

• Ensure that the full range of university services (including WeCare, OSCCR, DAS, Library, Health Services, ITS, OUEC, Registrar, etc.) are available and easily accessible for campus learners.

• Maintain a deep understanding of university and student policies, proposing and creating campus specific student policies as needed.

• Develop and maintain intimate knowledge of learner experience, through activities such as personal interaction, direct observation, and solicited feedback.

• Assist with the development of a communications strategy and send regular communications to the campus learner population.

40%Student Programming and Leadership

• Create and manage opportunities for student leadership and engagement, including supporting a variety of student-led events at the campus.

• Oversee a diverse portfolio of student programming and co-curricular events that align with the student services mission.

• Manage annual recruitment, training, tracking, and coaching of student leaders and peer mentors.

• Support major annual events, including September & January Orientations, signature network events, and campus graduation ceremonies.

20%Student Data Management

• Collaborate with the Registrar’s Office, enrollment management data team, university-wide admissions teams, and campus operations to ensure accurate and complete data for local campus students.

• Facilitate surveys of campus students and focus groups to maintain up-to-date information on campus student experience; implement changes on the basis of data.

• Analyze survey results to identify student trends and issues and extrapolate strategic recommendations to address.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$62,325.00 - $96,610.00

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.