Salesforce Consultant, Service Cloud

NeuraFlash LLC; Alberta; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company in AI and Salesforce solutions is seeking a Salesforce Consultant to join their Service Cloud team. The role involves working closely with clients to design and implement tailored Salesforce solutions, leveraging innovative technologies. Ideal candidates will have extensive Salesforce experience and a collaborative mindset.

Benefits

Flexible work hours

Collaborative culture

Opportunities on cutting-edge projects

Qualifications

• 2+ years of project experience in a hands-on role.
• Experience with Salesforce in a development or configuration role.

Responsibilities

• Define client requirements and propose tailored solutions.
• Architect and implement Service Cloud solutions.

Skills

Client-facing experience

Salesforce architecture

Communication

Education

Bachelor’s degree in Computer Science

Tools

Salesforce

Process Builder

Visual Flows

Job description

Join to apply for the Salesforce Consultant role at NeuraFlash

About NeuraFlash

At NeuraFlash, we are redefining the future of business through AI and innovative technologies like Agentforce. As a leader in AI, Amazon, and Salesforce solutions, we develop intelligent systems—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more—to transform workflows and enhance customer experiences. We are pioneers in generative AI and AI agents, with NeuraFlash being the exclusive partner for Salesforce's Agentforce private beta and the top partner post-launch.

Role Overview

We are seeking a talented Salesforce Consultant to join our Service Cloud team. You will work closely with clients to understand their needs, design, develop, test, and implement Salesforce solutions, and collaborate with our AI and Salesforce teams to deliver innovative results.

Key Responsibilities

1. Define client requirements and propose tailored solutions.
2. Architect and implement Service Cloud and Field Service Lightning solutions.
3. Configure Salesforce using tools like Process Builder and Visual Flows.
4. Leverage Salesforce Platform capabilities for scalable solutions.
5. Collaborate with AI teams to develop innovative Salesforce integrations.
6. Stay updated on Salesforce features and mentor team members.

Minimum Qualifications

1. At least 2 years of project experience in a hands-on role.
2. Over 1 year of experience with Salesforce in a development or configuration role.
3. Knowledge of Customer Service and Field Service operations and complex use cases.
4. Solid understanding of Salesforce architecture and platform capabilities.
5. Experience with custom applications, Lightning, Visual Flows, and SLAs/Entitlements.
6. Understanding of release and deployment management practices.
7. Client-facing experience in pre-sales, project management, discovery, and solution delivery.

Preferred Skills

1. Salesforce Certifications (e.g., Service Cloud, Experience Cloud, Sales Cloud, Field Service).
2. Bachelor’s degree in Computer Science, Engineering, or related field.
3. Attention to detail, strong teamwork, and excellent communication skills.
4. Flexibility and openness to change.

Work Environment & Benefits

• Remote & In-Person options across the US, Canada, India, and Colombia.
• Travel up to 25% for client engagements.
• Flexible work hours to accommodate personal needs.
• Collaborative culture with regular town halls and team events.
• Opportunities to work on cutting-edge AI and Salesforce projects.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development