Manager Field Operations

Rogers; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking a Manager for Field Operations in Burnaby. This role involves managing a team of technicians, ensuring exceptional customer service, and contributing to business growth. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to safety and quality.

Benefits

Discounts on Blue Jays tickets

Discounts on Rogers and Fido services

Opportunities for growth and development

Mentorship programs

Commitment to environmental protection

Support for diversity and inclusion

Qualifications

• Supervisory training or experience with a strong team-building record.
• Excellent communication skills, including presentation and writing.

Responsibilities

• Manage and mentor staff, including recruitment and performance management.
• Ensure delivery of exceptional customer experiences by handling escalations.
• Create and manage operational and capital budgets.

Skills

Communication

Decision-Making

Team Building

Customer Service

Tools

MS Office

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who we're looking for :

We have an exciting opportunity for a Manager, Field Operations Burnaby, reporting to the Director, Field Operations. The successful candidate will be accountable for assisting with the day-to-day operations of the Field Operations department, supporting and ensuring a high level of customer service.

The Manager, Field Operations will lead, develop, and motivate a team of skilled field technicians to meet customer experience and craft expectations. They will also be responsible for growth, training talent, and helping the Directors set regional priorities.

What's in it for you?

• Enjoy discounts up to 50% on Blue Jays tickets, Rogers, and Fido services, 25% off TSC items, and 20% off wireless accessories in Rogers Stores.
• Opportunities for growth and development in Field Operations.
• Mentorship from NCC, HE, and other roles outside Tech Ops.
• Work for an organization committed to environmental protection.
• We are dedicated to diversity and inclusion, supporting equity through employee resource groups.

What you'll do :

• Manage and mentor staff, including recruitment, coaching, development, and performance management.
• Build relationships with employees and customers through daily communication and engagement.
• Identify and remove barriers to team and business success.
• Manage business growth initiatives, including product rollouts and process improvements.
• Ensure delivery of exceptional customer experiences by handling escalations and monitoring work quality.
• Ensure team adherence to health and safety regulations through site visits and compliance checks.
• Create and manage operational and capital budgets.

What you bring :

• Knowledge of CATV, plant maintenance, construction, planning, and service experience.
• Supervisory training or experience with a strong team-building record.
• Excellent communication skills, including presentation, public speaking, and document writing.
• Strong decision-making skills and good judgment.
• Goal-oriented, motivated, and capable of working with the public.
• Ability to handle multiple tasks under pressure and meet deadlines.
• Proficiency in MS Office and Internet applications.
• Availability to work various shifts, including evenings, weekends, and holidays.
• Valid driver's license and ability to provide a driver’s abstract annually.

Pre-employment background checks, including criminal, credit, and driver’s abstract, are required. In some provinces, a security worker license is also necessary.

Schedule : Full time

Shift : Day

Location : 7645 Royal Oak Ave., Burnaby, BC

Travel Requirements : Up to 10%

Posting Category / Function : Field Operations & Installation

Requisition ID : 322540

Rogers values diversity and inclusion, ensuring all candidates are considered and supported throughout the recruitment process. We are committed to creating an accessible environment for everyone.