Manager Field Operations

Rogers Business; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Manager for Field Operations in Burnaby. This role involves leading a skilled team, ensuring exceptional customer service, and driving operational excellence. The successful candidate will thrive in a dynamic environment and contribute to a diverse and inclusive workplace.

Benefits

Health & Dental Benefits

Pension plan

Growth & Development opportunities

Discounts on services and products

Qualifications

• Knowledge of CATV and plant maintenance is essential.
• Supervisory experience is a strong asset.

Responsibilities

• Manage and mentor field operations team.
• Ensure high customer service levels.
• Conduct regular site visits for performance assessment.

Skills

Communication

Decision Making

Team Building

Goal Oriented

Tools

MS Office

Job description

1 day ago Be among the first 25 applicants

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who We’re Looking For

We have an exciting opportunity for a Manager, Field Operations Burnaby, reporting to the Director, Field Operations. The successful candidate will be accountable for assisting with the day-to-day operations of the Field Operations department supporting and ensuring that a high level of customer service is provided to our customers.

The Manager, Field Operations will be responsible for leading, developing, and motivating a team of highly skilled field operations technicians to ensure customer experience and technician craft expectations. They will also be accountable for growth and training talent, leading the technician team and helping the Directors decide and drive priorities in the region.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitative Salary
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan
• Growth & Development opportunities to grow in Field Operations
• Receive mentorship from NCC, HE and other roles outside Tech Ops
• Work for an organization committed to environmental protection.
• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
  
  

What You’ll Do

• Manage and mentor people – recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations
• Build and engage relationships with our family of employees and customers – daily communication with team members, monitoring engagement levels
• Identify and remove any barriers to the team or the business
• Manage and grow the business – roll out of new products, processes and tools; identifying opportunities for improving business
• Contribute daily to the delivery of an exceptional customer experience – handling customer escalations, monitoring work quality, and providing daily support to the team
• Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations
• Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulation
• Create, manage, and adhere to operational and capital budgets
  
  

What You Bring

• Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role
• Supervisory training and/or experience with a strong track record of team building is an asset
• Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings
• Strong decision making skills and demonstrate good judgment
• Goal oriented and motivated with the ability to work with the public
• Ability to handle multiple tasks and work well under pressure to meet specific deadlines
• Working knowledge of MS Office and Internet applications is required
• Ability to work various shifts including evenings, weekends, and statutory holidays
• Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually
  
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 7645 Royal Oak Ave. (735), Burnaby, BC

Travel Requirements: Up to 10%

Posting Category/Function: Field Operations & Installation

Requisition ID: 322540

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location:

Burnaby, BC, CA

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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