Manager Field Operations

Rogers Communications; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Manager for Field Operations in Burnaby. This role involves leading a team of field technicians, ensuring high customer service levels, and driving business growth. The successful candidate will have strong communication skills, decision-making abilities, and a background in team management. The company values diversity and offers competitive benefits, including health and dental coverage, and opportunities for growth.

Benefits

Competitive Salary

Health & Dental Benefits

Pension plan

Discounts on services and products

Growth & Development opportunities

Mentorship programs

Commitment to environmental protection

Diversity and inclusion initiatives

Qualifications

• Strong team-building record and supervisory experience.
• Excellent communication skills in various formats.

Responsibilities

• Manage and mentor staff in recruitment and performance management.
• Drive business growth and ensure exceptional customer service.
• Conduct site visits for performance assessment and safety compliance.

Skills

Communication

Decision-Making

Team Building

Multitasking

Tools

MS Office

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who we’re looking for:

We have an exciting opportunity for a Manager, Field Operations Burnaby, reporting to the Director, Field Operations. The successful candidate will be responsible for assisting with the day-to-day operations of the Field Operations department, supporting and ensuring high levels of customer service.

The Manager, Field Operations will lead, develop, and motivate a team of skilled field technicians to meet customer experience and craft expectations. They will also focus on growth and training, guiding the technician team and helping the Directors set regional priorities.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable team members.

• Competitive Salary
• Discounts up to 50% on Blue Jays tickets, Rogers, and Fido services; 25% off TSC items; 20% off wireless accessories in Rogers Stores
• Health & Dental Benefits, Pension plan
• Growth & Development opportunities in Field Operations
• Mentorship from NCC, HE, and other roles outside Tech Ops
• Commitment to environmental protection
• Strong diversity and inclusion initiatives, including employee resource groups for People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What you’ll do:

• Manage and mentor staff — recruitment, coaching, development, performance management, and compensation
• Build relationships with employees and customers through daily communication and engagement monitoring
• Identify and eliminate barriers to team and business success
• Drive business growth — rollout of new products, processes, and tools; identify improvement opportunities
• Ensure delivery of exceptional customer service — handle escalations, monitor work quality, support team daily
• Ensure team adherence to all Health & Safety regulations
• Conduct site visits to assess performance, address challenges, and ensure safety compliance
• Create and manage operational and capital budgets

What you bring:

• Knowledge of CATV, plant maintenance, construction, planning, installations, and service experience
• Supervisory training or experience with a strong team-building record
• Excellent communication skills — presentation, public speaking, writing, facilitation
• Strong decision-making and judgment skills
• Goal-oriented, motivated, with public interaction skills
• Ability to multitask and meet deadlines under pressure
• Proficiency in MS Office and Internet applications
• Availability for various shifts including evenings, weekends, holidays
• Valid driver’s license and annual driver’s abstract

To protect our people, brand, and assets, a pre-employment background check will be conducted. This may include criminal, credit, and driver’s license checks. In some provinces, a security worker license may be required.

Schedule: Full-time
Shift: Day
Location: 7645 Royal Oak Ave., Burnaby, BC
Travel: Up to 10%
Category: Field Operations & Installation
Requisition ID: 322540

At Rogers, diversity and inclusion are core to our values. We consider all applicants and support accessibility throughout our recruitment process. Please contact our recruiters for accommodations. For questions, visit our Recruitment Process FAQ.