REMOTE IT Operations Support Coordinator

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading company in contact management solutions is seeking an Operations Support Coordinator. This pivotal role involves providing administrative and analytical support, managing data analysis, and assisting with HR-related tasks. The ideal candidate will have strong organizational and communication skills, with a focus on process improvement and efficiency.

Qualifications

• 1-3 years of experience in operations or administration.
• Advanced proficiency in Microsoft Excel and data analysis.

Responsibilities

• Prepare meeting materials and record minutes.
• Conduct detailed data analysis for process improvement.
• Support HR functions like recruitment and onboarding.

Skills

Analytical Skills

Problem-Solving

Communication

Organizational Skills

Time Management

Education

University Degree in Business Administration

College Diploma in Operations Management

Tools

Microsoft Excel

Google Workspace

Job description

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary

Reporting to the Manager of Continuous Improvement & Operations Support, the Operations Support Coordinator will be responsible for providing administrative and analytical support to the Technical Services department. This is a pivotal role, serving as the backbone of the department by providing support across a wide range of areas, including data analysis, problem-solving, and HR-related tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes.
• Utilize Microsoft Excel extensively, including pivot tables and data analysis tools, to generate reports and insights for the department.
• Conduct detailed data analysis to identify trends and opportunities for process improvement.
• Manage and ensure compliance with standard Payroll and Timekeeping processes.
• Liaise with internal and external stakeholders, maintaining professional communication at all times.
• Assist with special projects and ad-hoc tasks as assigned, demonstrating flexibility and a willingness to take on new challenges.
• Maintain confidentiality and discretion while handling sensitive information and documents.
• Proactively identify opportunities to streamline processes and improve efficiency within the department.
• Create and maintain department policies, organization charts, and other related documentation.
• Support HR-related functions, such as recruitment assistance, onboarding coordination, and employee record maintenance, as needed.
• Participate as a team member on related continuous improvement assignments and projects as needed.
• Complete other administrative tasks as requested.

Education and experience

• A university degree or college diploma in business administration, operations management, or equivalent experience.
• One to three years of related experience in operations, administration, or a similar support role.

Required skills and qualifications

• Advanced proficiency in Microsoft Excel (pivot tables, data analysis, and reporting) and Google Workspace.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent problem-solving abilities and independent decision-making skills.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent written and verbal communication abilities.
• Attention to detail and ability to apply common sense to work situations.
• Ability to multi-task and adapt quickly to changing work conditions in a fast-paced environment.
• Self-motivated with excellent time management and initiative.
• Experience in customer service or administrative roles.

Preferred Qualifications

• Experience in a call center or operations environment.
• Experience with HR-related initiatives, such as recruitment and onboarding, is an asset.