Information Technology Support Specialist

AVASO Technology Solutions; Halifax; On-site; CAD 40,000 - 60,000; Part time

Job summary

AVASO Technology is seeking a Desktop Support Engineer in Halifax, Nova Scotia. The role involves providing technical support, troubleshooting, and IT assistance to end users. Candidates should have strong technical skills and a customer-focused approach, with experience in various operating systems and networking protocols.

Benefits

Opportunities for career growth

Continuous learning

Competitive salary and benefits package

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong knowledge of hardware diagnostics, repair, and replacements.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems.

Skills

Windows OS

Mac OS

Linux

Networking Protocols

Communication

Education

CompTIA A+

Microsoft Certified Desktop Support Technician

Tools

Active Directory

SCCM

MDT

Remote Desktop Tools

Job description

Job Opportunity : Desktop Support Engineer at AVASO Technology

Employment Type : Part-Time (Freelancer)

Experience : 2+ years

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview :

We are seeking an experienced Desktop Support Engineer to join our team in Halifax, Nova Scotia, Canada . The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities :

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates , and software packages .
• Work with the IT team to resolve and escalate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications :

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS , Mac OS , and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP / IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English

Must-Have Skills :

• Certification : CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) , or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning .
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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