Strategic Sales Development Representative

Forethought; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

Forethought is seeking a Strategic Sales Development Representative to drive outbound outreach and achieve sales goals. This remote role requires strong communication skills, resilience, and a competitive spirit to engage prospects effectively. Join a dynamic team at a leading AI-native platform and contribute to customer support innovation.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Ability to engage with technical decision-makers.
• Experience in a fast-paced startup environment is a plus.

Responsibilities

• Drive proactive outbound prospect outreach via phone, email, and social media.
• Achieve sales-qualified opportunity goals.
• Collaborate with Account Executives to target best-fit accounts.

Skills

Resilience

Curiosity

Organization

Communication

Self-Starter

Technical Savvy

Team Orientation

Competitive Nature

Tools

Sales Navigator

Outreach

Salesforce

Job description

Strategic Sales Development Representative

Remote - US or Canada

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

Strategic Sales Development Representative (SDR), Outbound

What You’ll Be Doing (Responsibilities):

• Drive a high volume of proactive, outbound prospect outreach through phone, email, and social media.
• Achieve weekly, monthly, and quarterly sales-qualified opportunity goals.
• Partner with Account Executives to strategically target and engage best-fit accounts.
• Research technical buyers and craft contextual, compelling emails and cold calls.
• Maintain and update records within our CRM, ensuring accurate documentation of research and activities.
• Collaborate with Marketing to refine messaging and clearly articulate Forethought’s value proposition.
• Support list building and other research projects to identify opportunities.
• Participate in continuous training to refine your skills and stay ahead of industry trends.

Who You Are (Skills and Qualities):

• Resilient and Coachable:You embrace feedback, learn from challenges, and continuously strive for improvement.
• Highly Curious and Persistent:You have a natural curiosity and determination to uncover opportunities and engage prospects effectively.
• Organized and Reliable:You excel at managing tasks, maintaining accurate records, and consistently following through on action items.
• A Strong Communicator:You possess exceptional written, verbal, and interpersonal communication skills, with an ability to simplify complex ideas.
• Self-Starter:You thrive in a fast-paced, dynamic startup environment and are driven to achieve results.
• Technically Savvy:You’re comfortable engaging with technical decision-makers and leveraging tools like Sales Navigator, Outreach, and Salesforce (experience is a plus but not required).
• Team-Oriented:You collaborate well with others, including Account Executives, to achieve shared goals.
• Competitive and Results-Driven:You’re motivated to exceed goals and benchmarks.

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